Ouvert et honnête. Centré sur le client. Innovant. Passionné. Inclusif et collaboratif. Responsable.

Join Our Team as a Production Print Field Service Technician!

Are you passionate about providing top‑notch technical support and problem‑solving within the production print environment? We're searching for a skilled Production Print Field Service Technician to become a vital part of our innovative team. If you thrive in a quick‑paced, forward‑thinking setting and possess a talent for troubleshooting, we'd love to hear from you!

Overview

Rejoignez Notre Équipe en Tant que Technicien de Service sur le Terrain pour l'Impression de Production ! Êtes‑vous passionné par le soutien technique de premier ordre et la résolution de problèmes dans l'environnement d'impression de production ? Nous recherchons un technicien de service sur le terrain spécialisé dans l'impression de production pour devenir un élément essentiel de notre équipe innovante. Si vous prospérez dans un environnement dynamique et avant‑gardiste et que vous possédez un talent pour le dépannage, nous serions ravis de vous entendre!

Responsibilities

- Perform on‑site maintenance and repairs for production print equipment.
- Diagnose and resolve technical issues promptly to minimize production downtime.
- Conduct regular inspections and implement preventive maintenance procedures.
- Install, configure, and calibrate production print machinery for optimal performance.
- Collaborate closely with clients, delivering outstanding customer service and support.
- Provide on‑site service of MFPs.
- Maintain parts and call management as well as accurate records to achieve KPI targets.
- Learn new technologies, maintain accurate records, and assist other team members as required.
- 10% – Lead referrals,



assist with customer assessments and solution design.
- 90% – Break‑fix and customer support.
- Seek opportunities to improve territory parts budget and inventory control.
- Perform other relevant duties as assigned by management.

Qualifications

- Demonstrated experience in servicing and repairing production print machinery.
- Proficient in mechanical and electrical troubleshooting within a production print environment.
- Familiarity with a variety of production print technologies and systems.
- Exceptional communication skills and a strong customer service orientation.
- Ability to work independently and adapt to diverse client environments.
- Network skills: install and troubleshoot basic printing and scanning solutions; Microsoft OS peer‑to‑peer and client‑side server environments; familiarity with printing from common business apps.
- Solutions knowledge: basic understanding of solutions portfolio.
- Product knowledge: excellent working knowledge and certification of production systems.
- Color skills: working knowledge of calibration and RIP configurations.
- Communication skills: excellent verbal, written, and interpersonal skills.
- Mentoring and instruction: 10% of time based on technical expertise.
- Pre/Post consulting ability: moderate.
- Working directions: requires limited assistance for more difficult problems.
- Must be positive, outgoing,



self‑motivated and committed to building and maintaining strong customer relations.
- Travelling within Canada – candidate must provide and maintain valid travel documents at own expense.
- Own vehicle with valid insurance and a valid driver's licence in good standing.
- Standby and after‑hours work may be required.
- Training may require after‑hours travel and stays including weekends.
- Perform other relevant duties as assigned by management.

Why Join Us?

- Opportunity to work with cutting‑edge production print technology.
- Competitive compensation and comprehensive benefits package.
- Supportive and collaborative team environment.
- Continuous learning and growth opportunities.
- Contribute to the success of an industry leader.

About Konica Minolta

Konica Minolta Business Solutions has a 150‑year legacy in delivering innovative IT and print solutions. With a strong focus on digital transformation and managed print services, we provide advanced production print technology and support to customers across North America. Our company is recognized for excellence, customer loyalty, and innovation.

Equal Opportunity Employer Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, colour, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage, or citizenship status, marital status or partnership status, genetic information, veteran status, or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

📌 (sr) Field Service Technician- Production Print/Technicien sur la route- Spécialiste en Product[...] (Montreal)
🏢 Konica Minolta Business Solutions Canada
📍 Montreal