Sr Field Support Representative - Sustainment FOR IMMEDIATE HIRE – MULTIPLE POSITIONS / MULTIPLE LOCATIONS LOCATIONS: Calgary / CFB Edmonton / CFB Petawawa / CFB Kingston / Ottawa / CFB Valcartier / CFB Gagetown The Sr Field Support Representative – Sustainment (Sr FSR – Sustainment) provides comprehensive support and mentoring to users in the field on any supported communications system both domestically and overseas. Members of this team will be required to travel internationally 8 to 16 weeks per year. Tasks include, but are not limited to: Mentoring operational user on the use of LC4ISR Capabilities

• Providing training, mentorship, guidance and support (both in the classroom & in the field) to end users

• Working with System Integration Teams as the Subject Matter Expert

• Assisting with installation and maintenance issues

• Communicating issues between users and members of the Integrated Project Team

• Reporting, diagnosing and developing workarounds for problems with the System, and all of the System’s functionality, hardware, software, firmware, operating manuals, training and usage

• Providing written reports identifying observations from the field, to include but not limited to, the delivered baseline, equipment,



procedures and training

• Providing reports detailing solutions that have been created in the field

• Providing ongoing feedback from the field force, as required

• Assessing the usage of the System and recommending changes to training and standard operating procedures as required

• Assisting with field upgrades, installation, re-installation and modification

• Travel both domestically and internationally, as required; and Other duties as and when needed. Depth of Knowledge Required Support ideas with details and examples. Communicate with appropriate language to the purpose and audience. Design investigations for a problem. Develop a model for complex situation. Apply a concept in other contexts.

Experience Required Must have minimum ten (10) years of military experience in any trade. Demonstrated leadership ability.

Security Clearance Requirements

Must be a Canadian citizen who is able to obtain and maintain a Government of Canada Secret Security Clearance and a positive Controlled Goods Assessment. Seniority level Mid-Senior level Employment type Full time Job function Other Industries Human Resources Services

📌 Sr Field Support Representative - Sustainment (Edmonton)
🏢 Platinum Technologies
📍 Edmonton