Role Name: SER Application Support (Windows / OCP / DevOps)

Location: Toronto 4 days a week on site

Duration: Contract

:

"We are looking for an experienced Site Reliability Engineer SRE to support businesscritical applications for Canadas leading financial institution This role is part of the Application Support team with a strong focus on Windows platforms OpenShift Container Platform OCP and DevOps practices ensuring high availability reliability and operational excellence in a regulated banking environment The ideal candidate will combine strong production support experience with a DevOps and SRE mindset capable of driving stability automation and continuous improvement

Key Responsibilities

Provide Level 2 application and platform support for enterprise applications hosted on Windows and OpenShift OCP

Monitor system health application performance and container workloads to ensure high availability and resilience

Troubleshoot and resolve production incidents perform root cause analysis RCA and implement permanent fixes

Support and maintain CICD pipelines deployment workflows and environment stability

Work closely with development infrastructure and cloud teams to support release deployment and change activities

Apply SRE principles such as automation observability reliability engineering and incident prevention





Develop and maintain runbooks SOPs dashboards and operational documentation

Participate in oncall rotations and actively support major incident management

Identify opportunities to improve reliability through automation scripting and DevOps tools

Required Skills Experience

Robust experience in Application Support SRE or Production Support roles

Handson experience with

Windows Server application support troubleshooting performance analysis

OpenShift Container Platform OCP monitoring deployment support and container lifecycle troubleshooting

DevOps practices including CICD automation and infrastructure reliability

Experience supporting missioncritical applications in large enterprise environments

Strong understanding of incident problem and change management processes

Ability to analyze logs alerts metrics and dashboards to quickly restore services

Excellent communication skills and ability to work effectively with crossfunctional teams

Nice to Have

Experience in banking or financial services

Exposure to scripting or automation PowerShell Bash Python etc

Experience with monitoring and observability tools

Understanding of ITIL processes and regulated environments

Exposure to cloudnative or hybrid platforms

📌 SRE Application Support (Windows / OCP / DevOps) (Toronto)
🏢 Recutify
📍 Toronto