GFI, a Westport Fuel Systems company, designs and manufactures a comprehensive product mix of alternative fuel components for applications in the light and heavy-duty vehicle and industrial segments globally. This product mix includes Hydrogen (H2) components such as pressure regulators, tank valves, PRD's, PRV’s, shutoff valves and integrated systems for a wide range of automotive and non-automotive applications, including Fuel Cell vehicles.

The Technical Support

Specialist provides Tier‑1 end‑user and operational technology (OT) support for office and manufacturing environments at the WFS Cambridge facility. This role is responsible for supporting end users, IT devices, and production line systems to ensure reliable day‑to‑day operations and uninterrupted manufacturing. The position requires hands‑on experience supporting manufacturing environments, including production line IT and OT systems.

Provide

Tier‑1 technical support to WFS Cambridge users in a timely, professional, and customer‑focused manner. Respond to incoming support requests via ticketing system, phone, and email. Diagnose, document, resolve, and track incidents and service requests through to resolution, escalating to higher support tiers when required.

Maintain, Device & Application Support Support both office and manufacturing floor IT equipment. Maintain, and support: Windows operating systems and security updates, Microsoft 365 applications (Outlook, Teams, Office), Endpoint security tools (e.g., Maintain accurate inventory of IT hardware and software assets. Manufacturing & OT Support Provide hands‑on support for production line IT and operational technology to ensure minimal disruption to manufacturing operations.





Support and troubleshoot production line equipment including: Production line computers, Small managed network switches, Label printers and scanners, Related OT-connected devices. Infrastructure & Systems Support Provide basic support for LAN, WAN, and network‑connected systems. Monitor and follow IT policies related to backups, system availability, capacity, security, and change management.

Use ticketing and incident data to identify trends and assist with process improvement and documentation. Partner with other IT team members in a collaborative, team‑based environment. Maintain strong working relationships with internal stakeholders across IT, operations, and manufacturing.

Provide skilled and effective customer service to all internal users. Degree in Management Information Systems, Computer Science, IT, or related field Minimum 3 years of hands‑on experience supporting IT and OT systems in a manufacturing environment Experience providing Tier‑1 technical support in an enterprise environment Strong working knowledge of Windows OS, Microsoft 365, and endpoint security tools Experience supporting production line systems and operational technology Experience in setup, configuration, troubleshoot Microsoft Windows desktop/notebook hardware and software. Familiarity with ticketing systems and IT service management processes Basic networking knowledge (LAN/WAN, switches, connectivity troubleshooting) Experience with Microsoft Intune Basic PowerShell scripting knowledgeITIL Foundation certification or familiarity with ITSM frameworks Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software.

Strong documentation, communication, and customer service skills #

📌 Staff Technical Support Technician (Cambridge)
🏢 Westport Fuel Systems
📍 Cambridge