Provide timely first-level technical support through field and remote assistance Troubleshoot and resolve customer issues, escalating complex cases as required Install, configure, inspect, maintain, troubleshoot, and repair VTS devices, software, networks, and Customer Experience Centre equipment Maintain current knowledge of VCS portfolio product features, operation, technical specifications, and troubleshooting methods Provide installation guidance and application training to field technicians, sales teams, and internal stakeholders Document customer interactions, service incidents, resolutions, and monthly issue trends in the CRM system Complete required CurioZ training on time Support sales with quotations, orders, presentations, customer opportunities, technical activities, product demonstrations, and rollouts Schedule service appointments and coordinate with technicians for timely service delivery Manage service contracts, receivables, orders, swap requests, device inventory, and stock availability Support ECP and retail initiatives Coordinate with headquarters on regulatory and registration requirements Collaborate with Product Management and R&D; on software and hardware enhancements and local-market application of global expertise Safeguard and track ZEISS assets, maintain an organized workplace, and comply with safety requirements Perform other related duties as assigned Requirements Minimum five years’ experience in technical consulting or enterprise-level technical support, preferably within the healthcare or medical device sector Bachelor’s degree in computer science, information technology, healthcare technology, or a related discipline Advanced knowledge of networking,



IT infrastructure, systems integration, cloud solutions, and PACS Demonstrated ability to resolve complex connectivity issues Experience in API integration and data interoperability is an asset Working knowledge of TCP/IP connectivity, PCs, servers, and database backup and recovery Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Teams Excellent communication, interpersonal, and presentation skills Ability to work independently and collaborate cross-functionally in a rapid-paced environment Strong project and time management skills, with the ability to manage competing priorities Core Competencies Demonstrates expertise in technical support and consulting within the healthcare or medical device sector, with a strong focus on troubleshooting, installation, and customer training. Proficient in managing service contracts and collaborating with cross-functional teams to enhance product offerings and customer experience. Highest-signal resume keywords Technical Support Experience Networking Knowledge API Integration Microsoft Office Proficiency Project Management Skills ATS Optimization Keywords Hard Skills Technical Support Troubleshooting Installation Networking Systems Integration Cloud Solutions PACS TCP/IP Connectivity Data Interoperability Database Backup and Recovery Soft Skills Communication Skills Interpersonal Skills Presentation Skills Independent Work Collaboration Industry Keywords Healthcare Technology Medical Device Sector Service Contracts Customer Experience Regulatory Requirements Tools & Technologies CRM System Microsoft Excel Microsoft PowerPoint Microsoft Word Microsoft Teams

📌 Staff Technical Support Technician (Toronto)
🏢 Jobtailor
📍 Toronto