We are a fast-growing, innovative company seeking a highly skilled Technical Support Specialist to join our technology team. This is an in-person role based in our Ottawa–Orléans office, offering the opportunity to work closely with our IT team and cross-functional departments. The successful candidate will play a critical role in supporting VOIP systems, SIP protocols, and network infrastructure , while efficiently troubleshooting and resolving technical issues.

Provide technical support for VOIP and SIP systems , including installation, configuration, and troubleshooting. Monitor and maintain network infrastructure to ensure optimal performance, reliability, and security. Diagnose and resolve hardware, software, and network issues for internal teams in a timely and professional manner.

Collaborate with cross-functional teams to implement IT solutions, system improvements, and upgrades. Document technical issues, resolutions, and maintain clear SOPs for internal use. Assist with testing, deploying, and upgrading new technologies as required.

Support end-users with IT requests while delivering exceptional internal customer service. Strong knowledge of networking concepts, including routing, switching, firewalls, and network troubleshooting. Excellent analytical and problem-solving skills related to hardware, software, and network issues.

Familiarity with IT support tools, ticketing systems, and technical documentation best practices. Relevant certifications such as CCNA, CompTIA A+, or VOIP-related certifications are considered an asset. Competitive salary and comprehensive benefits package, including health, dental, and vision coverage.





Paid time off and paid holidays. Access to professional development, training, and certification opportunities. Hands-on exposure to cutting-edge technology projects involving VOIP, SIP, and network systems.

Our interview process is designed to assess both technical expertise and team fit: Brief introductory phone call to discuss your background and experience. Technical assessment to evaluate practical knowledge and problem-solving skills.

Final Round: In-depth interview with the IT/Technical Manager, including real-world scenarios and role expectations. 2–4 years of experience in a technical support, network administration, or VOIP support role. ~ Diploma or degree in Computer Science, Information Technology, Network Engineering, or a related field — or equivalent hands‑on experience. ~ Robust knowledge of networking concepts, including routing, switching, firewalls, and network troubleshooting. ~ Excellent analytical and problem-solving skills related to hardware, software, and network issues. ~ Familiarity with IT support tools, ticketing systems, and technical documentation best practices. ~ Ability to lift/move equipment (servers, network hardware) and work in server rooms/closets as needed. ~ Relevant certifications such as CCNA, CompTIA A+, or VOIP-related certifications are considered an asset. ~ Competitive benefits package after probation, including health, dental, and vision coverage. ~$Access to professional development, training, and certification opportunities. ~ Hands‑on exposure to cutting‑edge technology projects involving VOIP, SIP, and network systems. ~

📌 Staff Technical Support Technician (Ottawa)
🏢 Zodiac Light Waves
📍 Ottawa