Company Description

Kotn is dedicated to creating elevated essentials for everyday moments, combining simplicity, functionality, and high-quality craftsmanship. We believe that the items you use daily deserve as much thought and care as your most treasured possessions. Our mission is to design products that enhance your quality of life while remaining accessible and beautiful. As a proud Certified B Corporation, we are committed to sustainability and ethical practices in everything we do.

Role Description

This is a full-time, on-site Store Manager role based in Toronto, ON. The Store Manager will be responsible for overseeing daily store operations, leading and inspiring the team, maintaining exceptional customer service standards, and ensuring overall customer satisfaction. Additional responsibilities will include managing inventory, implementing retail loss prevention measures, and fostering a welcoming environment that aligns with Kotn's values.

What You’ll Be Working On:

Operations (25%)

- Meet store sales targets and support profitability through cost and budget monitoring, strategic objective setting, and upholding customer experience standards
- Perform managerial and administrative duties, including closing, opening, scheduling, time cards, expense tracking, and sales reporting
- Work alongside Operations Lead to lead inventory management by implementing BOH standards, efficiently processing shipment (24 to floor), performing cycle counts, and optimizing stock room set-up and organization
- Take initiative with ideating new processes to streamline operations and maximize efficiency in order to provide a better omni-channel customer experience

Team Management (25%)

- Source robust candidates that align with Kotn’s values and ethos and execute hiring,



onboarding and training of new employees
- Support the learning and growth of team by providing feedback and coaching in order to consistently evaluate successes and opportunities and maintain strong team morale
- Create a culture of accountability: set standards and implement best practices for the team as to strengthen efficiency, accuracy, and execution within all retail pillars
- Communicate and collaborate with direct manager on identifying successes and rectifying opportunities within all retail pillars; demonstrating a commitment to continuous innovation

Visual Merchandising (25%)

- Validate completion of window display installs and takedowns in alignment with corporate Campaign Direction
- Hold Operations Lead accountable for merchandise presentation and maintenance to represent brand vision and maximize revenue in accordance to visual guidelines
- Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment
- Consistently validate product performance including successes and opportunities for style placement in order to promote strong sell-through
- Monitor product levels and make product requests and recommendations as required to ensure the right product, is in the right place, at the right quantity

Customer Experience & Service (25%)

- Customer-facing everyday: provide best-in-class customer experience to all customers; fielding questions and providing upbeat,



customized experience
- Work with the Community Lead to build and maintain relationships with customers, neighbours, and our communities through building clientele and hosting brand propelling events/activations
- Support and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omni-services from a retail level
- Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loop
- Resolve CEOs in a timely manner by going above and beyond to ensure a consistently great experience and satisfactory resolution to all customer interactions

What You’ll Bring:

Integrity

Be the face of the brand: maintain authenticity, live and communicate the Kotn values and ethos

Communication

Demonstrate awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities

Adaptability

Identify areas for improvement and optimistically acclimate to environments of change whether through process, industry or organizationally

Collaboration

Foster an environment that supports transparency and cooperation among others with the ability to demonstrate success in getting team members to learn and work together effectively

Additional Requirements:

- 2+ years experience in a similar management role at a mid-volume, customer-centric retail environment
- Exceptional communicator, both verbally and written
- Ability to take ownership and accountability
- Availability to work weekends
- Must have knowledge of Microsoft Excel and Google Suite

Compensation: $55,000 to $60,000.

📌 Store Manager (Toronto)
🏢 Kotn
📍 Toronto