Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive!Brock continues to earn recognition as one of Canada’s Best Employers and one of Canada’s Best Employers for Diversity in 2026. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.

Post End Date: September 16, 2026 at 11:59 PM This job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group) Reporting to the Manager, Student Financial Services and A/R, the Student Financial Services Officer (SFSO) advises current and prospective students in all aspects of their financial portfolio while at Brock University. The SFSO utilizes an in-depth understanding of Registration, Student Accounts, Tuition and Fee Assessment as well as Student Awards and Financial Aid, in order to provide comprehensive support to students. The SFSO plays a role in recruitment and retention of students, through the development and implementation of financial planning and guidance.

The Student Financial Services Officer will: Meet with students and related parties through personal appointments, in person or online through other electronic and non-electronic forms of communication (i.e.. phone, email, etc.) Attend Open House and various University functions outside of regular business hours to support student recruitment and retention

- Process loan application forms, including data entry, editing student data, reviewing, and adjusting amounts awarded
- Evaluate student accounts to determine if or how much credit may be awarded to the student, in accordance with all policies and regulations, and process refunds to the student or NSLSC




- Record detailed permanent notes on the student record to reflect relevant information regarding student interactions and/or status of account
- Process, monitor, follow up and analyze customer invoicing
- Perform collections functions for student and customer receivables, including tracking, analyzing, following up and negotiating settlements in accordance with approved University policy and procedures. A college diploma or undergraduate degree in a related field;

Experience in higher education, with experience in Registration, Financial Aid, and Student Accounts

- Excellent financial acumen, including knowledge of budget and basic accounting
- Solid Excel skills (i.e., Detailed knowledge of MS Office, BrockDB, Workday and OSAP Software
- Excellent interpersonal, listening and verbal communication skills, to assist with understanding student needs and providing relevant financial counselling
- Ability to interpret financial accounts and effectively provide explanations to clients and colleagues
- Accurate data entry and the ability to maintain detailed records; and Ability to understand and remain current with extensive, complex, frequently updated policies and processes from OSAP, NSLSC, MCURES and Brock.

Preferred or Asset Skills: ~ This is a permanent position that includes: ~ Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage. ~ Pension Plan: Enrollment eligibility in the Brock University Pension Plan. ~ Vacation: Up to 3 weeks per year, in addition to university holidays.



~ The final salary is based on experience, internal equity, and budget considerations within the target hiring range. We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. We strive to foster a culture of diversity and inclusion in our work and learning environments.

We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups. We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. ca if you require a disability related accommodation so we can ensure your participation needs are met.

Brock

University does not use AI Technology at any stage of the recruitment process.

Brock

University is a comprehensive institution with rich academic programs and world-class research activity. With nearly 600 full-time faculty members and researchers, Brock's robust academic scope offers more than 70 undergraduate programs and 50 graduate programs in seven dynamic Faculties. Brock’s renowned student experience is enriched by an emphasis on experiential education, as illustrated by community partnerships, volunteerism and one of Ontario's largest and most successful co-op programs.

📌 Student Financial Services Officer (St. Catharines)
🏢 Brock University
📍 St. Catharines