Reporting to the Director, Learning Commons & Academic Success Centre, the Student Success & Accessibility Facilitator supports students through an approach grounded in Indigenous values of relationship, belonging, and seeing each person as a whole and not just the presenting difficulties. This service model is not designed exclusively for Indigenous students; it is a way of serving everyone that also advances the College’s Indigenization commitments in everyday practice.

The role has two interconnected areas of work: coordinating academic support services and supporting the day-to-day administrative processes of accessibility services. The Facilitator is a trusted connector, the consistent, relational presence who meets students where they are, links them to the right support, while maintaining an active presence in the Aboriginal Resource Centre ( ARC ). The Facilitator will also refer students to higher levels supports where and when required.

Academic Support Coordination

Participates in recruitment and selection each term, including screening applications and taking part in interviews

- Coordinates peer certification process which includes: organizing and tracking training completion and supervised tutoring hours for all active Peer Success Assistants
- Conducts developmental observations of Peer Success Assistant sessions and provides informal coaching feedback.

Promotes Learning

Commons and Academic Success Centre services across CNC through digital, print, and in-person outreach, including information tables, open houses, and brief service-awareness presentations at orientation events and,



at the instructor’s invitation, in classrooms with deliberate attention to reaching students who may not self-identify as needing support. Connects students to the appropriate campus or community service when their needs go beyond peer support and refers to the Director those matters that fall outside the established scope of the role, based on pre-established parameters. Supports the Director in planning and continuous improvement of academic support programming, including contributing to term-by-term service reviews.

Relational

Support & Community Connection Maintains a scheduled, regular in-person presence in the Aboriginal Resource Centre ( ARC ), developed in partnership with the Indigenization portfolio and in alignment with the College’s Indigenization commitments. provides connection, navigation support, and a dependable point of contact for students during their time at CNC. Contributes to a welcoming, inclusive, and culturally respectful environment in all Academic Success Centre ( ASC ) spaces. Supports the administrative processes related to accessibility funding, including preparing, tracking, and following up on StudentAid BC Disability-Related Unmet Need documentation on behalf of students.





Coordinates assistive technology (AT) access: arranges initial equipment setup, provides student orientation to AT tools and software, and offers ongoing troubleshooting support

- Monitors accommodation workflows, flags process delays or gaps to the Director, and contributes to continuous improvement of operational processes. Recognized two (2) year diploma in Social Services, Community Support Work, Human Services, Disability Studies, Indigenous Studies or First Nations Studies, Education, Adult Education or Psychology ~2 years or more in a student services, community support, accessibility, or related role in a post-secondary or community setting;

Experience in any of the following is considered an asset: ~ Learning Commons, Disability services, or peer program coordination Assistive technology support or deployment

- Aboriginal or Indigenous community service settings Relationship-based, student-centred approach grounded in cultural sensitivity and an understanding of Indigenous ways of knowing Demonstrated ability to work with diverse populations including Indigenous students, students with disabilities, and students navigating significant barriers Knowledge of College Reading and Learning Association (or equivalent) certification standards and peer program coordination (asset) Familiarity with assistive technology tools and accessibility funding processes such as StudentAid BC (asset) Robust organizational and administrative skills: scheduling systems, record-keeping, and statistical reporting

📌 Student Success & Accessibility Facilitator (Prince George)
🏢 College of New Caledonia
📍 Prince George