Join to apply for the Manager, Customer Success Manager role at BioRender Join to apply for the Manager, Customer Success Manager role at BioRender We’re shaping the future of science communication and are looking for talented individuals to help bring this vision to life! BioRender is seeking a Manager, Customer Success to lead a high-performing team in delivering exceptional enterprise customer experiences. Data-driven and process-oriented, you excel in fast-paced environments, leveraging insights to enhance customer outcomes and business impact.

Lead and develop a high-performing team of Customer Success Managers, driving 98%+ retention and 180%+ net retention while fostering strong, long-term client relationships. Recruit, mentor, and support CSMs in their qualified growth, continuously enhancing the onboarding program for new team members. Establish a data-driven, standardized management framework that empowers the Customer Success team to consistently achieve key customer outcomes.

Collaborate cross-functionally with Product, Sales, Marketing, and Operations to analyze, refine, and optimize BioRender’s Customer Success strategies and playbooks. Ensure CRM excellence, maintaining strong data hygiene while developing standardized KPIs and dashboards to track team performance and progress. 1+ years leading a high-performing team of Customer Success Managers in a fast-growing SaaS environment, with a background in organizations that have scaled rapidly. ~5+ years of experience in Customer Success, Account Management, or Sales within a SaaS environment.



~ Proven track record of managing and developing team members to drive key revenue outcomes, including customer retention, expansion, CSQL generation, and forecast accuracy. ~ Expertise in customer value creation, guiding customers through all stages of the lifecycle to maximize license adoption, feature utilization, and overall business impact. ~ Robust technical acumen, with the ability to deeply understand a product’s features, capabilities, and business model, effectively aligning them with customer needs. ~ Bonus: Prior experience in life sciences and/or a Bachelor of Science degree (or equivalent) in a related field such as biology, biotechnology, biomedical engineering, or biochemistry. We are mission-driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery.

We have a world-class NPS and a community of loyal fans and users in 200+ countries! We’re remote-first with team members across Canada and the U.We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Seniority level Mid-Senior level Employment type Full-time Industries Software Development Get notified about new Customer Success Manager jobs in Canada .

Customer Success

Manager, Senior Living Customer Success Manager - Merchant Services We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #

📌 Success Manager- Tech (Moncton)
🏢 BioRender
📍 Moncton