Description de poste en anglais à suivre / English below _ Superviseur des sinistres - Accidents et Santé / Claims Supervisor, Accident & Health Claims Nos équipes de gestion des sinistres sont reconnues pour leur expertise et leur capacité à résoudre les problèmes de nos clients. Elles fournissent une expertise technique rigoureuse et constante et mettent de l’avant une approche différenciée, visant à offrir une expérience de gestion des sinistres de calibre mondial. À ce poste clé de direction, vous serez responsable de la gestion et du développement d’une équipe de 5 à 8 analystes, du niveau débutant au niveau senior, en charge de différents types de sinistres Accident et Santé, notamment les risques spéciaux (établissements scolaires, lieux de culte, associations sportives, etc.), les maladies graves, les assurances complémentaires santé, le remboursement des certificats médicaux et les frais de voyage. Ce rôle essentiel implique des échanges réguliers avec nos courtiers, nos clients et les différentes équipes de l’entreprise, ainsi que l’élaboration de la stratégie de gestion des sinistres Accident et Santé.

Encadrement et formation des analystes Promouvoir une culture d’intégrité et de gestion des risques au sein de l’équipe et veiller à ce qu’elle atteigne les indicateurs clés de performance et incarne la raison d’être et les valeurs d’AIG. Gérer et soutenir l’équipe administrative et garantir la qualité des rapports, des indicateurs et des services. Une maîtrise courante de l’anglais et du français constitue un atout.

Expérience dans la gestion de réclamations pour dommages corporels — notamment en assurance Accidents et santé ou en assurance automobile commerciale (PIP) — incluant les dossiers de pertes majeures et les litiges. Solides compétences en leadership et capacité à travailler de manière autonome avec une supervision minimale, ainsi qu’à prendre des décisions et à donner des directives aux analystes et à l’équipe de soutien. Diplôme d’études collégiales ou universitaires, ou expérience équivalente dans le secteur.

Maîtrise des outils informatiques pour naviguer dans un système de gestion de dossiers de réclamation sans papier et utiliser les applications bureautiques, notamment Windows, MS Word et Excel.

Claims

Supervisor, Accident & Health Claims At AIG, we are reimagining the way we help customers to manage risk. Join us as Accident & Health Claims Unit Manager to play your part in that transformation. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients,



delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience.

In this key leadership role you will be responsible for leading and developing a large team of 5-8 Analysts, junior to senior, handling various types of Accident & Health (A&H;) claims including Special Risk (Schools, Churches, Sports, etc.), Critical Illness, Supplemental Health, Medical Certificate Reimbursement, Travel, This mission critical role includes regular interaction with our brokers, clients and the business and developing the strategy for A&H; claims. Monitoring and providing instructions, coaching/mentoring, and training to Analysts Reviewing, approving and monitoring Large Losses Ensuring Analysts provide exceptional customer service, including regular interaction with our customers, brokers and vendor partners. Promote a culture of integrity and risk management within the team and ensuring the team is performing against key performance indicators and living AIG’s purpose and values Managing and supporting the administrative team and ensuring high quality reporting, metrics and service standards Fluency in both English and French is an asset.

Experience handling injury claims, such as Accident & Health, or Commercial Auto Injury (PIP) claims, including large loss and litigation matters Strong leadership skills and the ability to work independently with minimal supervision and to make decisions and give directions to Analysts and support team Proficient computer skills to navigate in paperless claim file system and PC applications, including Windows, MSWord and Excel. The base salary range for this position is CAD $80,000-$100,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. This award demonstrates AIG’s commitment to outstanding human resources initiatives and fostering a forward-thinking workplace. _ _ At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.

This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. _ Français Les bureaux d’AIG sont situés partout dans le monde, tout comme notre clientèle qui est également internationale. Nous devons être en mesure de fournir nos services autant en anglais qu’en français,



et la maîtrise des deux langues est donc exigée, notamment en raison de la nature de nos services et de la nécessité de communiquer fréquemment avec des collègues d’autres provinces ou pays et de servir les clients dans les deux langues.

English

Our client base is also international. We must be able to provide our services in both English and French. Proficiency in both languages is required, namely due to the nature of our services and the need to communicate frequently with colleagues in other provinces or countries and to serve clients in both languages. #claims At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.

This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy perks that take care of what matters At AIG, our people are our greatest asset. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development, to bring peace of mind to you and your family.

American International

Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential.

We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion.

The talent of our people is one of AIG’s greatest assets, and we honor that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.

CL - Claims

📌 Superviseur des sinistres - Accidents et Santé / Claims Supervisor, Accident & Health Claims (Toronto)
🏢 AIG
📍 Toronto