Supervisor, Customer Service and Administration Life in the North offers unique experiences, and we're committed to supporting the people who choose to build their careers here.

At Naka Power

Utilities (NWT), we offer a competitive rewards package designed to support your wellbeing, financial security, and professional growth, including: Travel assistance Flexible health and wellness benefits Pension program Annual incentive (bonus) eligibility Employee and Family Assistance Program (EFAP) Learning and development opportunities Employees of Naka Power Utilities (NWT) are employed by its shareholders ATCO Ltd.and Denendeh Investment Incorporated (DII), providing access to the programs, support, and development opportunities of a global organization while making a meaningful impact in Northern communities. As Supervisor, Customer Service & Administration, you'll lead the day-to-day delivery of customer service, billing, and administrative operations for Naka Power Utilities (NWT). You'll guide and support a customer-focused team, oversee key business processes, and help ensure customers receive responsive service and accurate billing.

Lead and support customer service and administrative operations. Ensure customers receive responsive, professional service. Oversee billing activities, customer accounts, and revenue collection processes.

Support business planning and regulatory filing requirements.



Monitor billing system transactions and administrative controls. Develop and improve policies, procedures, and business processes. Manage employee performance, workforce planning, and training initiatives.

Build strong relationships with customers, Indigenous organizations, local governments, and community partners. Support community relations activities and represent Naka in local initiatives. Foster a collaborative, customer-focused team culture.

University degree, technical or college diploma in Business Administration Minimum 7 years of progressive experience in administration and customer service with previous experience in a supervisory role Excellent organizational, administration, interpersonal, oral and written communication skills Strong leadership skills to effectively manage a team environment Commitment to delivering superior customer service Naka has been providing safe, reliable electricity to communities across the Northwest Territories for over 70 years. Rooted in the land and powered by the people, we are a regulated utility serving Yellowknife, N’Dilo, and several remote communities from our Hay River and Yellowknife offices.

Through

Indigenous partnership, community connection, and transparent operations, Naka plays a vital role in keeping the North connected while supporting a responsible and sustainable energy future.

Naka Power

Utilities and ATCO Ltd are equal prospect employers.

📌 Supervisor, Customer Service and Administration (Canada)
🏢 CA
📍 Canada