No matter the season, no matter the reason, Freed Hotels & Resorts have one mission: to create memories for every guest who stays with us. We achieve this with our best-in-class, detail-oriented service at our growing portfolio of properties throughout Ontario. This magnificent property boasts a superior, first-class golf course, The Cliffside Restaurant with spectacular views from the patio, a brand-recent 88 room hotel, which features a one-of-a-kind, landmark rooftop restaurant with a pool and unobstructed views of picturesque Muskoka.

Reporting to the Director of Rooms, the Front Desk Supervisor will be responsible, amongst other things, for the following: supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Front Desk & Porters. Opens and closes Front Desk/Housekeeping and ensuring completion of assigned shift checklist and other duties. Understand the functions of the Front Desk, Housekeeping, Porters, Shuttle Drivers, & Maintenance.

Temporarily supervises all areas of the Room Operations in the absence of the Director of Rooms. Understands night audit procedures and being able to comprehend and utilize reports as necessary. Understand and comply with loss prevention policies and procedures.

Coordinate with Housekeeping to track readiness of rooms for check-in.



Supply guests with directions and information regarding property and local areas of interest. Complete designated cashier and closing reports in the computer system.

Count cash at the beginning and end of shift. Keep an open line of communication with the Housekeeping and Maintenance Team. Perform other reasonable job duties as requested by the Director of Rooms Managing and Monitoring Activities that Affect the Guest Experience Understands the resort’s standard service culture.

Provides excellent customer service by being readily available/approachable for all guests. Flexibility with working weekdays, weekends, and holidays, 8-hour shifts, overnight shifts.

Previous

Hotel experience is ideal. Excellent interpersonal skills/Customer focused and detail oriented. Knowledge of computers and cash handling experience is an asset.

Front Desk

Agent/Guest Services minimum of 2 years Customer service: Provide a company culture that promotes diversity, inclusion, and equity. Complimentary amenity access to all Resorts within Freed Hotels & Resorts Portfolio (Muskoka Bay, Horseshoe Resort, Deerhurst Resort), discounted F&B;, lodging, events and more.

Visa Requirements: Muskoka Bay Resort is committed to providing reasonable accommodation to applicants with disabilities throughout the recruitment process.

📌 Supervisor-Housekeeping, Full Time Evenings (Gravenhurst)
🏢 Muskoka Bay Resort
📍 Gravenhurst