We’re Canada’s fastest-growing event ticketing and live experience platform, powering everything from concerts and festivals to comedy shows, attractions, nightlife, and community events. We help event organizers grow their businesses, bring new creators into the live events space, and build technology that performs in real-world, high-pressure environments where reliability matters. Canada’s Most Admired™ Corporate Cultures (2024 & 2025) Support Specialist (Customer/Client Success) The first month in the role will be working regular office hours (9:00 am - 5:30 pm including a 30 minute lunch break) for training/onboarding.

Monday 9:30 am - 6:00 pm (in office) Tuesday 10:30 am - 7:00 pm (in office) Wednesday 10:30 am - 7:00 pm (in office) Thursday 9:30 am - 6:00 pm (in office) Saturday - off Sunday 9:30 am - 6:00 pm (work from home) Monitor and respond to Showpass phone, live chat and online support system (Zendesk) for all customer (ticket buyer) and client (event organizer) inquiries Create and moderate documents for event and client support info, including event updates, FAQs, cancellations/refund policies, etc. Support client onboarding and ongoing success by participating in calls, providing guidance, and representing the company in a professional, confident manner Contribute to continuous improvement of support operations by enhancing the quality, consistency, and timeliness of responses Work collaboratively with Client Success and Support teams to escalate issues for ticket buyers and event organizers Provide feedback to Client Success and other teams to improve products,



site usability and level of service Participate in rotating on-call schedule as required Other administrative duties as assigned Post-secondary education is an asset Experience in a customer/client-facing role is an asset Experience managing hotlines and/or multi-channel customer support platforms (preferably Zendesk) is an asset Experience working for a technology company in a B2B2C industry is an asset Working knowledge of financial reporting using Excel and Google Sheets Technically savvy and enthusiastic about AI, automation, and emerging tools, including hands-on experience with vibe-coding tools and AI-assisted workflows Demonstrates strong technical aptitude and curiosity, with the ability to quickly learn and navigate product functionality Strong organizational, project management, and process-oriented skills, with the ability to efficiently manage competing priorities Delivers exceptional client and customer experiences through clear, professional communication and strong problem-solving skills Must be empathetic and understanding of client/customer needs Ability to maintain a calm, professional, and friendly attitude when dealing with clients and customers, especially in difficult situations Must be available for evening and weekend on-site support We’re not just another ticketing company - we’re building the next generation of event tech. Competitive compensation and performance bonus Daily breakfast & lunch from our in-house Chef generous health & wellness spending account) Dog-friendly office setting Showpass is committed to employment equity, welcomes diversity in the workplace, and encourages applications from all qualified individuals.

📌 Support Specialist (Customer/Client Success) (Calgary)
🏢 Showpass
📍 Calgary