IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK: VIP PLAYER SERVICES SUPERVISOR Full Time Salary Range $57,280 - $64,440 per annum Placement within the hiring range is based on skills and experience The VIP Supervisor is responsible for supporting the VIP Manager in overseeing daily VIP operations and ensuring an exceptional level of service for high-value guests. The position provides leadership and direction to VIP staff, ensures departmental procedures are followed, and supports positive and professional guest experience. Provide exceptional, personalized service to VIP and high-value guests.

Supervise VIP Services Staff in their Daily duties and support to VIP Hosts. Assist with VIP events, tournaments, promotions, dinners, entertainment, and player experiences. Ensure all comps, benefits, and player services are provided in accordance with established policies and procedures.

Maintain strong knowledge of departmental SOPs, casino policies, and player service standards. Support staff scheduling, training, coaching, and performance management. Encourage teamwork, communication, accountability, and continuous improvement.

Provide clear direction and support to team members Recognize and address performance issues promptly and appropriately. Assist with resolving guest concerns and escape issues to management when appropriate. Work closely with other departments, including Casino Operations, Hotel, Food & Beverage, Marketing, Finance, and Security.





Monitor and follow responsible gaming, compliance, privacy, and regulatory requirements. Support the VIP Manager with administrative duties, reporting, audits, and special projects Consistently working safely, and in compliance with OH&S; policies, internal safety policies and legislation by actively contributing to a safe and hazard free work setting Flexibility to support a 24/7 operation Previous experience in casino, hospitality, customer service, or VIP operations. Excellent customer service and problem-solving abilities.

Strong organizational skills with the ability to manage multiple priorities. Ability to work flexible hours, including evenings, weekends, and holidays. Strong computer and administrative skills. Knowledge of casino systems and VIP/player management systems is an asset.

Must meet all applicable gaming regulatory and licensing requirements. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Just 8 years later, Fallsview Casino resort opened to the public on June 10, 2004.

Built on a cliff overlooking the world-famous Horseshoe Falls, Fallsview Casino Resort is the largest and most elegant gaming resort facility in Canada. This world class gaming and entertainment facility is the crown jewel in Niagara's stunning array of wonders. We believe that the differences and unique qualities in people should be celebrated and encouraged.

At Niagara

Casinos, EVERYTHING we do is Customer Service. #

📌 Support Services Manager (Full Time) (Canada)
🏢 550 Niagara Complex Services Complex Services
📍 Canada