23 - $26 per hour RGH Commercial Equipment Service Parts Support Specialist $23 - $26 per hour RGH, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in Toronto (GTA) with operations in the South-Western Ontario area. We have over 125 years of history and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence and we maintain a sizable inventory of OEM parts.

We are the industry leader in Canada, and we care beyond service! In the role of Parts Support Specialist, the primary responsibility is maintaining positive relationships with service technicians, service team and manufacturers for parts identification, creating estimates, and problem solving.

The Parts Support

Specialist must thrive in an extremely fast‑paced work environment with high deliverables and demonstrate the ability to think creatively and beyond traditional linear approaches when resolving complex issues. In‑person customer service for parts counter sales may also be involved. Provides regular, timely communication with customer to maximize conversion rate.

Engages with technician group to determine the required parts for service orders. Researches part manufacturers' resources to identify commercial food equipment parts to better assist customers. Verifies and update's accurate part information for customer accounts.

Liaises with service technicians and manufacturers for technical support calls. Listens to and understands customer needs and provides quotes. Issues purchase orders for material and part pick-ups from local suppliers.





High school graduation or equivalent required Minimum of 2 years of customer service experience Demonstrated ability and proficiency in MS Office suite of applications Technically savvy with the ability to read manufacturer manuals and identify parts via online catalog A naturally curious mindset with a drive to explore new ideas and perspectives through non‑linear, creative thinking. Bilingual in English and French is an asset Each day brings new challenges and endless learning opportunities. ~ Comprehensive group benefits and retirement savings program ~ Extended health, dental and LTD ~ Training and Development Opportunities ~24/7 Resources and Support ~ After completing your application through our career website or a job board, you will receive an email from RGH, letting you know that we received your application. If your application is being considered for further review you will receive an email from one of our HR team to set up a telephone interview.

Once the telephone interview is completed, if you are advanced to the next step, you will have an in-person interview with one of our hiring managers. We are committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, cooperative mindset.

We support community, both internally and externally. Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.

Salary: $23 - $26 per hour #

📌 Support specialist specialist (Markham)
🏢 RGH Commercial Equipment Services
📍 Markham