As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. Treated with respect and act with integrity by putting clients, colleagues, and community first. Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

TEAM LEADER, COMMERCIAL CLIENT EXPERIENCE, REAL ESTATE Status: Full-Time Acera’s total compensation offerings are based on pay for performance that recognizes exceptional individual and company performance. The typical hiring range for this position is from $90,000 - $115,000 CAD annually; the pay offering is based on location and will vary depending on related education, insurance experience, proven knowledge, skills, and internal equity.

The Team

Leader, Commercial Client Experience, Real Estate reports to the Managing Director Commercial Operations, BC/YT and oversees the daily operations and workflow of the members on our Real Estate team. Organising the onboarding, training, optimization, and career development for Client Advisors and Associates. Collaborating with the Director of Real Estate and People & Culture team to ensure appropriate support across the sales team.

Supporting recruitment, selection, and workforce planning processes. Motivating and supporting team members through performance management and career development. Managing workflows, resource allocation and coordinating with other departments/teams to optimize processes.





Communicating Real Estate

Programs process or policy changes to Acera-wide Real Estate Client Advisors and Associates. Conducting audits, reviewing files, and reporting on key metrics to support continuous improvement Level 2 BC General Insurance License. Demonstrated leadership skills and commitment to continuous improvement. Minimum two years of experience working on commercial accounts.

Experience working with EPIC would be considered an asset. Intermediate to Advanced with Microsoft Office programs, primarily Excel. Excellent customer service and conflict resolution skills. Strong knowledge of market conditions, insurance products and policy wordings.

Acera

Insurance is the largest independent, employee-controlled brokerage in Canada. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera

Insuranceis an equal opportunity employer and is committed to all forms of diversity in the workplace.

📌 Team Leader, Commercial Client Experience, Real Estate (Burnaby)
🏢 Acera Insurance Services
📍 Burnaby