Join Altasciences as the Team Leader for Call Center Operations in Montreal. Drive participant engagement while maintaining compliance with clinical trial regulations and providing exceptional service. In this essential position, you will supervise and support the Participant Recruitment Agent team.

Your leadership will ensure that each member meets high standards of performance and customer care. You'll play a key role in scheduling, mentoring, and delivering feedback for continuous improvement. Key Responsibilities:

- Manage shifts and team performance metrics
- Maintain participant confidentiality and service quality
- Mentor and train recent Participant Recruitment Agents
- Schedule screening and clinical trial appointments
- Monitor system performance and communication

Requirements:

- Completion of High School Diploma, college degree preferred
- At least 1 year in a call center environment
- Excellent bilingual communication skills
- Customer-focused mindset
- Ability to operate effectively in high-pressure situations

Champion team performance and enhance participant experience at Altasciences as a Team Leader.

📌 Team Leader of Call Center Operations (Montreal)
🏢 220 Altasciences Company
📍 Montreal