Ourstate-of-the-artcontact center is the heartbeat of goeasy— proudly supporting oureasyfinancialandeasyhomebrands across Canada. We’vebeen named one of Canada's Top Growing Companies, Greater Toronto Top Employers, andwe’rehonored to have received Canada's Most Admired Corporate Cultures award. We’realso certified as a Great Place to Work®, recognized among the Best Workplaces for Women, and celebrated for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.

These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way. Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy’ssuccess.

A day in the life of a Bilingual Team Manager, Sales: Play a key role in driving performance, developing talent, and creating a strong sales culture within our Contact Centre. Lead, mentor, and coach bilingual team members to elevate performance, build confidence, and support career growth.

Oversee Contact

Centre agents’ KPIs and sales targets, ensuring individuals are successful and consistently meeting performance expectations. Drive sales results by maximizing both inbound and warm-outbound opportunities. Foster a sales culture focused on uncovering customer needs and delivering the right cross-sell and add-on solutions.





Identify performance and training gaps and act quickly to close them through coaching, development, and resources. Identify opportunities for operational improvements and Contact Centre efficiencies to enhance both the customer and employee experience. Oversee day-to-day operations of the National Shared Services Centre, ensuring consistent execution and service excellence.

Resolve escalations in a timely and complete manner, supporting both customers and employees. Create and maintain sales resources, including call scripts and training materials, ensuring accurate product knowledge and effective sales skills. 5+ years of experience in sales and/or customer service. ~ Experience in a contact centre environment is a strong asset. ~ Strong ability to hold teams accountable to KPIs, sales targets, and competencies. ~ Analytical mindset with the ability to interpret complex data and recommend process or staffing changes to drive efficiency and effectiveness. ~ Quick learner with the ability to adopt and configure software programs to support team performance. State of the art office, with free Company Gym, Games Room Employee discounts on furniture, electronics, and appliances.

Access 24/7 healthcare with Virtual Doctor Appointments.



Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others. Along with 5 personal days and two weeks paid vacation.

We are offering $55,000.00 - $65,000.00/year CAD for this role, plus the prospect to earn monthly bonuses. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role. At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit. This posting is for an existing vacancy within our team.

Diversity, Inclusion, and Equal Opportunity Employment: As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

📌 Team Manager - Sales (Contact Center) (Mississauga)
🏢 goeasy
📍 Mississauga