Deliver exceptional customer service as a Client-Focused Support Analyst with Horizon in Saskatoon, Saskatchewan. This role is all about resolving technology issues swiftly and maintaining strong client relationships. Horizon is looking for a Support Analyst to strengthen its Managed Services Client interactions.

Your main responsibilities will include triaging tech problems, communicating effectively with clients, and ensuring adherence to service standards. Achieving a target of 10 resolved tickets daily with 70% First Call Resolution is key. Key Responsibilities:

- Ensure high-quality service delivery for clients
- Respond to incoming support tickets in a timely manner
- Diagnose and resolve issues effectively
- Document ticket details and follow proper guidelines
- Collaborate across teams to enhance client support efforts Requirements:
- Degree or diploma in Computer Science or IT-related field
- Prior experience in technical support preferred
- Robust problem-solving and analytical abilities
- Excellent verbal and written communication
- Must have valid driver's license and ability to lift 50 lbs Maximize your impact on client satisfaction with your technical skills and dedication as part of Horizon.

📌 Tech Support Analyst (Saskatoon)
🏢 Horizon Computer Solutions
📍 Saskatoon