Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses.

In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft.

Position: Tech Support

Location: Toronto, ON M5K 2A1

Duration: 3 Months

Job Type: Temporary Assignment

Work Type: Onsite

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Job Summary

- We are seeking a detail-oriented Laptop Refresh Technician to support device deployment activities.

- This role involves imaging, configuring, and deploying laptops to end users, as well as coordinating directly with customers to ensure a smooth transition and full functionality of newly issued devices.

Key Responsibilities

- Image and configure laptops according to organizational standards

- Perform laptop refresh activities including setup, deployment, and replacement of devices





- Schedule and manage customer appointments for device deployment

- Provide remote support to users to verify device functionality post-deployment

- Troubleshoot and resolve basic hardware and software issues

- Ensure all devices are properly documented and tracked throughout the deployment process

- Deliver a high level of customer service during all interactions

Required Skills &

Qualifications

- Experience with laptop imaging and deployment processes

- Familiarity with operating systems (Windows preferred) and standard enterprise applications

- Basic troubleshooting skills for hardware and software issues

- Strong communication and customer service skills

- Ability to coordinate schedules and manage multiple appointments efficiently

- Experience with remote support tools

Preferred Qualifications

- Previous experience in IT support, desktop support, or device deployment roles

- Knowledge of enterprise IT environments and asset management tools

Work Environment

- Fully onsite role in Toronto, ON

- Direct interaction with end users and IT teams

Additional Information

- This is a hands-on role ideal for individuals who enjoy working in a fast-paced IT setting and providing direct support to end users during technology upgrades.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

📌 Tech Support (Toronto)
🏢 Tekwissen
📍 Toronto