Drive customer success as a Technical Account Manager with Fortinet. This role emphasizes technical support and network security expertise while serving clients in North and South America. As a Technical Account Manager, you will utilize your five years of relevant experience to analyze network information and provide tailored recommendations.

You'll maintain communication with clients via calls and site visits, contributing to the enhancement of their understanding of Fortinet products and solutions. Collaboration and exceptional service are key in this hands-on role. Key Responsibilities:

- Analyze and recommend improvements to network configurations
- Educate customers on product knowledge and networking gaps
- Provide direct support through phone and email
- Reproduce customer environments on lab equipment
- Manage technical case follow-ups and expectations Requirements:
- At least five years in a technical networking role
- Proficiency in network security and routing principles
- Familiarity with scripting and server applications
- Solid communication and client service skills
- CCNA, CCNP, or CISSP certifications preferred Enhance customer relationships and technical expertise at Fortinet.

📌 Technical Account Management manager (Burnaby)
🏢 Fortinet
📍 Burnaby