Technical Account Manager - Product Delivery & Quality Assurance SmartPixel™ is a leading technology company specializing in interactive 3D platforms, immersive sales experiences, SaaS applications, and visualization technologies for the global real estate industry. For more than 15 years, SmartPixel has partnered with some of the world's most cutting-edge developers and sales organizations across North America, Europe, Latin America, and the Middle East. Our ecosystem combines real-time 3D rendering, web applications, cloud-based platforms, custom software development, interactive sales tools, and integrated hardware solutions.

As our international client portfolio continues to expand, we are seeking a Technical Account Manager - Product Delivery & Quality Assurance who will play a critical role in ensuring the successful delivery, technical quality, adoption, and long-term success of our solutions. Reporting directly to the TAM LEAD and collaborating closely with production, development, 3D, support, and leadership teams, this individual will act as the technical owner of assigned accounts, ensuring that every deliverable meets SmartPixel's standards before reaching the client. This role is ideal for someone who thrives at the intersection of technology, software delivery, quality assurance, user experience, client success, and project leadership.

Product

Delivery & Project Leadership Lead project kickoffs and onboarding activities following contract signature. Translate commercial commitments into structured delivery plans and execution strategies. Manage project schedules, milestones, priorities, and delivery roadmaps.

Coordinate multidisciplinary teams including developers, technical artists, 3D modelers, support specialists, and external stakeholders. Monitor project risks and proactively implement mitigation strategies. Manage scope evolution and coordinate change requests.

Ensure projects are delivered on time, within budget, and according to client expectations. Maintain visibility on project status, risks, blockers, and delivery readiness.

Quality

Assurance & Release Validation Perform functional validation and quality assurance reviews before all major client deliveries. Open, test, and validate software builds, web applications, CMS deployments, interactive experiences, and hardware integrations. Execute structured QA procedures and maintain testing documentation.

Identify, reproduce, document, and prioritize software defects. Review applications from an end-user perspective and validate usability, navigation, workflows, and overall user experience. Verify content accuracy, functionality, performance, and configuration.

Ensure deliverables meet SmartPixel's quality standards prior to client review. Maintain release readiness checklists and deployment documentation.

Technical

Coordination & Solution Ownership Act as the primary technical liaison between clients and internal teams.



Analyze and diagnose technical issues independently whenever possible. Gather, document, and translate business requirements into actionable technical deliverables.

Coordinate resolution of technical incidents and escalations. Assist clients in understanding product capabilities, limitations, technical requirements, and best practices. Ensure technical documentation remains accurate and up to date. 4. 3D Production & User Experience Oversight Review interactive environments and 3D experiences prior to delivery.

Validate visual quality, consistency, navigation, optimization, and presentation standards. Identify visual defects, content issues, asset inconsistencies, and optimization opportunities. Collaborate closely with 3D teams to maintain SmartPixel's quality standards.

Evaluate user interface and user experience flows from a client and end-user perspective. Contribute to the continuous improvement of SmartPixel's product experience.

Client

Success & Strategic Account Management Serve as the primary point of contact for assigned strategic accounts. Conduct regular account reviews and follow-up meetings. Support long-term client retention and account health. Maintain visibility on opportunities, risks, and client objectives.

Account

Growth & Business Development Identify opportunities for upselling, cross-selling, and account expansion. Collaborate with leadership and sales teams to maximize account value. Recommend additional services, features, and solutions aligned with client goals.

Support renewal discussions and long-term account planning. Create and maintain project documentation, technical notes, QA procedures, and internal knowledge resources. Improve internal workflows, delivery methodologies, and quality standards.

Track recurring issues and recommend process improvements. Contribute to the evolution of SmartPixel's project delivery framework. Promote operational excellence and technical accountability across teams.

We are seeking a highly organized, technically curious, and detail-oriented professional who enjoys solving problems, validating solutions, and working directly with both clients and technical teams. The ideal candidate combines strong project management capabilities with technical problem-solving skills and a passion for delivering exceptional user experiences. This individual should be comfortable challenging assumptions, identifying issues before clients discover them, and taking ownership of delivery quality. 3+ years of experience in project management, technical account management, implementation management, product delivery, QA,



or a related role. ~ Experience working in software, SaaS, technology, digital services, gaming, visualization, or interactive media environments. ~ Robust understanding of software development lifecycles and release processes. ~ Experience testing software applications and documenting defects. ~ Ability to coordinate multidisciplinary teams and manage multiple priorities simultaneously. ~ Strong Assets Experience with QA methodologies and software testing.

Familiarity with Unity, Unreal Engine, WebGL, Azure, CMS platforms, APIs, Jira, DevOps, or similar technologies.

Experience with interactive 3D applications, visualization platforms, gaming technologies, or real-time rendering environments. Understanding of UX/UI principles and usability testing. PMP certification or equivalent project management experience.

Experience working with enterprise-level clients and international stakeholders. Independently manage a portfolio of strategic accounts. Become fully integrated into SmartPixel's delivery ecosystem. Perform QA reviews prior to major releases and client demonstrations.

Reduce avoidable client-reported issues through proactive validation and testing. Demonstrate sufficient technical knowledge to diagnose and route issues without heavy reliance on technical leads. Produce clear technical documentation and bug reports.

Become a trusted owner of delivery quality across assigned projects. We are committed to providing an environment where talented individuals can grow professionally while maintaining a healthy balance between work and personal life. Employees benefit from a competitive compensation package, a adaptable hybrid work environment, and access to a comprehensive group insurance program including health, dental, vision, disability, life insurance, and a health spending account following the probation period.

Additional benefits include employer RRSP contributions, telemedicine services, cell phone and internet allowances, public transit or parking reimbursement, ongoing professional development opportunities, and four weeks of paid vacation annually. This is a permanent full-time position based in Montreal, Quebec, operating under a hybrid work model combining office presence and remote work. Presence at the office is required at least 3 days a week.

The expected schedule is 40 hours per week with flexible daytime working hours. The successful candidate should be available to start as soon as possible. We encourage applications from all qualified individuals and are dedicated to providing equal employment opportunities regardless of background, identity, or personal circumstances.

Language Requirement Because

SmartPixel serves clients across multiple international markets, professional proficiency in English is required. Professional proficiency in French is also required for effective collaboration with internal teams and local stakeholders. #

📌 Technical Account Manager - Product Delivery & Quality Assurance (Montreal)
🏢 SmartPixel
📍 Montreal