Technical Analyst, Disability Claims Build the Future With Us Are you passionate about customer service and looking to contribute to an organization whose mission is to help clients feel confident and secure about their future? As a Technical Analyst, Disability Claims, you will play a key role in the timely and efficient assessment of new short-term disability claims and the payment of eligible benefits, while delivering a human-centered, thorough, and reassuring client experience. This position is an excellent opportunity to showcase your analytical, administrative, and interpersonal skills within a caring and trusted organization.

Gathering and analyzing the medical, administrative, and contractual information required to open and assess new short-term disability claims Communicating with clients, employers, and various stakeholders to obtain required information and ensure thorough follow-up on claims Determining claim eligibility according to contract provisions, established criteria, and operating procedures Processing and issuing eligible short-term disability benefits through an accelerated payment process for straightforward claims that meet established requirements Maintaining complete and accurate claim records within internal systems to support operational continuity and service quality What Could Help You Succeed in This Role Is recognized for their administrative rigor and ability to manage multiple files in a high-volume environment Demonstrates strong analytical skills and sound judgment when interpreting medical, administrative, and contractual information Has experience in customer service, administrative processing, insurance, case management, or a related field Has an advanced level of English proficiency, as the role requires regular verbal and written communication with clients, employers,



and stakeholders located outside Quebec The opportunity to work in a hybrid environment supported by flexibility and access to inspiring and innovative workspaces vacation entitlement employee and family assistance programs The typical hiring range for this position is $47,544 to $68,329 CAD per year.

Posting End

Date 2026-09-02 With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger.

We are also committed to creating a stimulating and safe work setting, in addition to offering a real work-life balance with our flexible work model.

📌 Technical Analyst, Disability Claims (Quebec City)
🏢 Iaawg
📍 Quebec City