Join a high‑growth Legal Tech company dedicated to digitizing legal departments around the world. With a client base of over 2,000+ organizations across 64 countries, including publicly listed companies in major markets, our client is rapidly scaling toward a $1 billion+ valuation by 2026. As part of a collaborative and international team, you'll have the prospect to make a meaningful impact while developing deep product knowledge and delivering exceptional client support.

We are looking for a dynamic and customer‑focused professional to join our Customer Care & Product Support team. In this role, you'll serve as a key point of contact for clients, helping them navigate our platform and ensuring their experience is seamless and efficient. You'll play a pivotal role in driving client satisfaction and operational excellence.

Key Responsibilities

- Respond to functional and technical inquiries from customers with clarity and accuracy.
- Analyze and qualify inbound support requests to provide timely, high‑quality solutions.
- Manage internal communications and ensure seamless coordination with cross‑functional teams.
- Ensure ticket resolution standards are met through regular follow‑ups and quality assurance.
- Use internal systems effectively to track, document, and escape support tickets.




- Support internal teams with product‑related queries and technical challenges.
- Build deep expertise in our software suite, business use cases, and security protocols.
- Engage in the escalation process where necessary, ensuring issues are resolved efficiently.
- Leadership opportunity to lead 1 team member and more as the team grows.
- Work environment: Hybrid schedule with three days per week in‑office at our Downtown Montreal office.

What We Offer

- Be part of a mission‑driven company with a global footprint and high growth trajectory.
- Comprehensive benefits package including health coverage, 401K matching, and profit‑sharing.
- Additional perks such as luncheon vouchers, weekly sports activities, and crèche allowance.

What You Bring

- 2‑5 years of experience in technical customer support, in a software or SaaS environment.
- Fluency in both English and French (written and verbal) is essential.
- Exceptional communication and interpersonal skills—comfortable engaging with clients over the phone.
- Strong organizational abilities and a detail‑oriented approach to problem‑solving.
- A natural customer advocate who is curious, resourceful, and adaptable to new tools and technologies.

📌 Technical Customer Care Specialist (Montreal)
🏢 Sales Talent Agency
📍 Montreal