Welcome to TELUS Digital— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Be a part of a transformational journey with innovative talent and leading edge technologies.

AIOps for Business team manages Operational Support Systems (OSS) network architecture,

Solutions for small, medium, commercial and public market segments. OSS network meets the capabilities of our valued customers’ needs now and well into the

As a Tech Consultant, you will drive the development and integration of AI-powered solutions to enhance TELUS Managed Services. You will leverage your robust telecom engineering and networking background, alongside an aptitude for learning monitoring and management toolsets, to build and manage advanced AIOPS workflows. Your primary focus will be assisting in the Managed Services Transformation (MST) program, in configuration and testing of management and monitoring tools, creation of documentation,



building and maintaining Model.

Context

Protocol (MCP) integrations to streamline operations and resolve complex network challenges for TELUS and our customers.

Configure, test, optimize and manage management & monitoring tools for TELUS

Assist with the configuration, changes, updates, and deployment of new use cases for ensure seamless communication between our AI models and underlying data systems.

Collaborate with network engineers, business analysts, and architects to translate managed services requirements into actionable AI/Automation workflows.

Build and maintain Automation workflows that reduce repeated tasks across the TELUS

Provide technical guidance and troubleshooting support to a team of technology

Recognized for your strong foundation in telecom engineering and network operations,

combined with hands-on automation experience.

Skilled at translating network strategies, architectures, and NOC workflows into

Advanced knowledge of internetworking technologies and multiple network protocols (i.e.

Hands-on experience with Python/Javascript programming, API integrations,

Linux/Windows environments, virtualization, and containerized platforms.





Adept at balancing priorities effectively while handling multiple projects simultaneously.

Possesses in-depth understanding of telecom industry trends, NOC operations, and emerging AI technologies.

Experience in serving as a technical lead on automation/development projects.

5+ years of experience as a telecom engineer, network developer, or AI solutions

Bachelor/Master’s degree in Engineering, Computing Science, Software Engineering,

Information Systems, or equivalent.

Govt of Canada Security Clearance (Level 2 Secret)

Deep knowledge of Software Development and advanced Machine Learning concepts

Industry Certifications in AI, Cloud (GCP), or Networking (Cisco/Juniper/Palo Alto)

ServiceNow)

At TELUS Digital, you’ll be part of a team that’s shaping the next generation of telecom systems through innovation, agility, and collaboration. We combine global delivery excellence with a start-up mindset to deliver impactful digital experiences for millions of customers.

Join us to architect the future of connected digital ecosystems

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy. #

📌 Technical Expert - Quality & Operations (Toronto)
🏢 TELUS Digital
📍 Toronto