Calgary Tech Centre, 3131 114th Ave SE, Calgary, Alberta, Canada Posted Wednesday, August 26, 2026 at 8:00 AM Calgary, AB (Tech Center) Full-time, Contract (3-month) Technical Support Analyst - Intern Team Lead, Technical Support PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System(DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team for a Technical Support Analyst - Intern ( 3-month contract). This role will support the PBS Install Services Team. As a Technical Support Analyst - Intern you will provide top quality knowledge to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.

Technical Support

Analyst - Intern is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations. Managing incoming external and internal issues, concerns,



and requests through all our support channels (Phone, Email, Live Chat, etc.) Logging and documenting all customer interactions within our ticketing system and escalating matters as required Collaborating with other groups/departments to streamline service delivery Identify opportunities to drive process improvements that positively impact the client's experience Develop knowledge and understanding of our software and the supporting Infrastructure Keeping abreast of Software enhancements and recent releases, by reviewing release notes Commit to an ongoing personal development and cross-training as recommended by your Team Lead High School Diploma required Relevant certification or post-secondary diploma in progress Previous customer service or dealership experience is an asset Strong understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 Servers Thorough understanding of PC hardware and software as well as Microsoft Products Previous experience working with Networks (TCP/IP) CompTIA A+ and Network + An education department dedicated to helping you with professional and personal development The opportunity to travel Competitive base salary ($20 - $25/hr.) Great referral bonus PBS Systems is an employment-equity employer.

📌 Technical Support Analyst - Intern (Calgary)
🏢 PBS Systems
📍 Calgary