Grow your career as a Technical Support Engineer in a hybrid model in Halifax. This position allows you to tackle technical challenges while enhancing your skillset in a supportive team. As a Technical Support Engineer with a technology solutions provider, you will have the opportunity to work in a hybrid capacity, engaging with customers to resolve technical issues effectively.

This full-time role is suited for those with customer service or IT support backgrounds, providing ongoing training to expand your technical knowledge. You'll play a pivotal role in ensuring customer satisfaction through professional support. Key Responsibilities:

- Offer first line technical support via phone, email, and remote tools
- Investigate and resolve a range of technical issues




- Log and maintain detailed records of support interactions
- Communicate effectively with customers during resolution
- Collaborate on system checks and maintenance improvements

Requirements:

- Proven problem-solving skills with a logical troubleshooting approach
- Strong communication abilities for customer engagement
- Effective organizational skills for handling multiple tasks
- Knowledgeable in Microsoft Office applications
- Openness to learning new technologies and tools

Become part of a energetic support team that values continuous improvement and technical expertise.

📌 Technical Support Engineer - Hybrid Role (Halifax Regional Municipality)
🏢 Impression Recruitment
📍 Halifax Regional Municipality