Our client is actively seeking a highly skilled Remote Technical Support Specialist to join their fully remote team, supporting users across various time zones, including those connected to Kimberley . You will be instrumental in providing advanced technical assistance, diagnosing complex issues, and ensuring the seamless operation of our clients' IT systems. This position demands a proactive, self-directed individual with a passion for technology and a talent for clear communication in a virtual setting.

You will contribute to a culture that values innovation, continuous learning, and delivering exceptional technical support from anywhere in the world. Provide expert-level technical support for hardware, software, and network-related issues through remote channels. Diagnose and resolve complex technical problems, performing in-depth troubleshooting and analysis.

Develop and maintain comprehensive technical documentation, guides,



and knowledge base articles. Bachelor's degree in Computer Science, IT, or a related field, or equivalent professional experience. Minimum of 5 years of experience in a technical support or systems administration role, with a strong focus on remote troubleshooting.

Expertise in operating systems (Windows, Linux, macOS), networking protocols, and cloud technologies. Proficiency with remote support tools , ticketing systems, and diagnostic software. Outstanding verbal and written communication skills, with the ability to convey technical information clearly and concisely.

Highly competitive salary package with performance bonuses. Completely remote work opportunity with flexible schedule. Comprehensive health, dental, and vision insurance.

📌 Technical Supporter (Kimberley)
🏢 Placements24
📍 Kimberley