Join the City of West Kelowna as a Service Desk Technician and deliver vital IT support to enhance employee productivity. Engage in troubleshooting and resolving tech issues in a friendly community setting. This full time position is centered around providing first-line technical assistance to employees.

You will handle service requests, resolve a range of hardware and software problems, and assist with onboarding new employees. A strong grasp of computer systems and ITIL best practices is crucial, as you will document and escalate complex issues to Tier 2 support when necessary. Key Responsibilities:

- Troubleshoot hardware and software issues for users
- Document and prioritize support incidents appropriately
- Setup workstations, user accounts, and permissions
- Maintain various IT systems, including desktop and networks
- Create and update technical documentation and FAQs Requirements:
- Diploma in Computer Science or equivalent
- Two years of experience in related tech support
- Excellent verbal and written communication skills
- Class 5 Driver's License is required
- Quick learner with attention to detail Contribute to the IT solutions that empower a thriving community in West Kelowna.

📌 Technicien Helpdesk IT Temps complet (Kelowna)
🏢 West Kelowna City
📍 Kelowna