If you have experience in IT support, technology services, or a related field, and are looking to build your career in information technology within a collaborative and customer-focused environment, we would love to hear from you.

Zurich

Canada is currently looking for a Technology Services Associate to join our Technology Services team in Toronto. Reporting to the Technology Services Manager, you will support day-to-day IT operations and end-user technology services across the organization. This posting is for an existing vacancy.

Zurich

Canada uses artificial intelligence-enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. This is a fully onsite role based in our Toronto office.

Provide first and second-level IT support through helpdesk tickets, walk-in requests, and technology support channels. Troubleshoot and resolve hardware, software, mobile device, printing, and connectivity issues.

Support

Microsoft 365 technologies including Outlook, Teams, OneDrive, SharePoint, and related collaboration tools.

Support Microsoft Teams

Rooms, meeting room technologies, executive meetings, town halls, and business events. Perform laptop imaging, configuration, deployment, replacement, and recovery activities. Coordinate end-user onboarding and offboarding activities, including device preparation and technology setup.

Manage IT assets throughout their lifecycle, maintaining accurate records and inventory within ServiceNow. Escalate complex incidents to appropriate support teams and coordinate resolution efforts. Support office technology projects, hardware refresh programs, and operational activities.

Follow IT security, compliance, and service management standards, policies, and procedures. Build positive relationships with employees and deliver a high standard of customer service. Diploma or degree in Information Technology, Computer Networking, Computer Systems Technology, Computer Science, or a related field. ~1-2 years of experience in IT support, technical support, service desk, workplace technology, or end-user computing. ~ Experience troubleshooting Windows operating systems, Microsoft 365 applications, and computer hardware. ~ Experience supporting laptops, mobile devices, peripherals, and collaboration technologies. ~ Strong customer service and communication skills.



~ Experience using ServiceNow or other IT Service Management (ITSM) platforms.

Familiarity with IT asset management and hardware lifecycle processes. Understanding of Active Directory, Entra ID (Azure AD), Microsoft Intune, or endpoint management tools. Knowledge of networking fundamentals and basic troubleshooting practices.

Experience providing onsite end-user support in a corporate environment.

At Zurich

Canada, we are committed to pay equity. We determine compensation based on objective criteria such as skills, experience, and internal equity. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location, specific responsibilities, and individual qualifications.

As required by local law, Zurich provides in good faith a reasonable compensation range, but starting salaries may exceed this range based on a candidate’s skills and experience. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work.

We have a collaborative culture where diversity of thought is valued. We care about our employees' well-being and offer a comprehensive health/perks plan with varying levels of coverage to suit your specific needs and a competitive total compensation package. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.

We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.

We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities. We care about our communities. Our communities are where our customers, people, and shareholders live and work.





While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources. We are proud to be one of Greater Toronto's Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award. Be supported.

Zurich

Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets.

Zurich

Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 650 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets.

Zurich

Canada aspires to be risk management professionals' first choice as their premier partner to help meet the risk challenges of today and tomorrow. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals.

Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry.

Join us in building a brighter future for our people, our customers and the communities we serve. As a global company, Zurich recognizes the diversity of our workforce as an asset.

Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition.

📌 Technology Service Desk Administrator (Toronto)
🏢 Zurich Canada
📍 Toronto