Technology

Calgary, AB (In-Office, Hybrid) or Remote (Canada)

Full time Ziing was founded in 2018 by supply chain and technology experts. We saw an opportunity to be the first logistics company that didn’t just integrate digital technology into our operations—we founded our entire business upon it. Harnessing the power of data, integrated systems, clean technology, and AI-driven automation, we help our clients deliver on their promise of excellent customer service.

Ziing , we are setting new standards with our transformative enterprise platform that builds and integrates web, iOS, and Android applications. Our approach combines the forefront of modern technologies, including generative AI and comprehensive Microsoft ecosystems, within a culture that merges the agility of a Startup with the reliability of Enterprise frameworks. We’re committed to innovation, smart risk-taking, and impactful technology solutions.

Senior Program

Manager to drive execution across the You will partner closely with Product, Engineering, QA, SRE, Data, Operations, Customer Success, Finance, Sales, and executive leadership to ensure high-priority platform initiatives move from strategy to shipped capability to measurable adoption. ai programs, including integrated planning, milestones, dependencies, risks, launch readiness, stakeholder alignment, executive reporting, and post-launch measurement. You will help the organization make better trade-offs, resolve blockers faster, improve delivery predictability, and connect roadmap execution to business and operational outcomes. Create integrated plans that connect product requirements, engineering delivery, QA readiness, SRE readiness, operational rollout, support readiness, customer impact, and post-launch measurement.

Maintain a strong operating model across quarterly planning, sprint-level execution, release planning, roadmap reviews, and executive updates. Lead complex programs across Product, Engineering, QA, SRE, Data, Operations, Customer Success, Finance, Sales, and external partners. Build alignment when teams have competing priorities, unclear requirements, shifting timelines,



or different definitions of success.

Ensure the right people are involved at the right time, especially for technical design, customer-impacting decisions, launch readiness, compliance, supportability, and operational rollout. Create the structure needed for teams to move quickly without losing visibility, quality, or accountability.

Delivery

Planning, Milestones, and Dependencies Track milestones, critical paths, cross-team dependencies, decision points, risks, resourcing assumptions, and launch criteria. Own launch readiness for major platform releases, customer-impacting changes, mobile app releases, workflow changes, integration launches, and operational rollouts. Ensure operational workflows, SOPs, training materials, help content, support processes, and escalation paths are ready before launch.

Define go/no-go criteria across product readiness, engineering completion, QA validation, SRE readiness, data quality, operational training, support readiness, documentation, customer communication, and rollback planning. Drive post-launch reviews that measure adoption, quality, operational impact, customer impact, and follow-up actions. Define program-level success metrics in partnership with Product, Engineering, Operations, Data, Customer Success, and Finance.

Track outcomes such as adoption, workflow usage, release quality, delivery cycle time, SLA impact, operational efficiency, customer impact, support burden, automation impact, and financial workflow accuracy. Build dashboards and reporting mechanisms that provide clear visibility into program health, roadmap progress, launch readiness, risks, and delivered impact. Bachelor’s degree (or higher) in Computer Science, Engineering, Business, Information Systems, Operations,



Supply Chain, Data Science, or a related field.

Equivalent experience leading complex cross-functional software, platform, logistics, SaaS, AI, or enterprise technology programs will be strongly considered.

Certifications in program management, project management, agile delivery, product operations, cloud, or process improvement are an asset, including PMP, PgMP, PMI-ACP, CSM, SAFe, or similar credentials. 6+ years of experience in program management, technical program management, product operations, engineering operations, delivery management, or a related role in a software environment.

Experience working closely with Product Managers, Engineering Managers, QA, SRE / DevOps, Data, Operations, Customer Success, and business stakeholders. Strong understanding of software delivery lifecycles, Agile / Scrum / Kanban practices, release management, QA validation, production readiness, and post-launch measurement. Strong technical fluency across modern software systems, including web applications, mobile applications, APIs, integrations, cloud services, data pipelines, observability, and production operations.

Experience managing dependencies, milestones, critical paths, risks, escalations, launch readiness, and executive communications. Strong written communication skills, including executive updates, decision documents, risk summaries, program plans, and launch communications.

Experience in logistics, transportation, final-mile delivery, supply chain, field-service software, marketplace operations, routing, dispatch, fleet operations, or operational SaaS.

Competitive Total

Compensation including $1,200 annual cell phone allowance Comprehensive group benefits program which includes a Health & Wellness Account Employee Assistance Program Our headquarters are in in-office and hybrid Remote candidates who fit our technical requirements as well. The successful candidate will be required to complete background screening, which may include employment references, education verification, and criminal record checks. #

📌 Telecommute Senior Program Manager (Calgary)
🏢 Ziing Group
📍 Calgary