We offer a number of programs and benefits that support team members' financial, personal and professional needs: A competitive compensation and vacation package Employer Paid Health & Dental Perks A welcoming culture that values diversity and differing perspectives, experiences and beliefs Working Arrangement: 100% On-Site The Telephone and Nurse Call Administrator is responsible for ensuring the seamless operation and management of the organization's cloud-based phone systems and nurse call systems, with particular emphasis on the administration of the organization's phone cloud platform. This position will support the front-line staff, coordinate with external vendors and partners, and maintain accurate documentation for related projects. The role requires a combination of traditional voice communication as well as VOIP and cloud-based phone system (UCaaS) administration technical expertise, strong communication skills, and the ability to understand the needs of clinical staff to ensure high-quality service delivery and operational efficiency.

Perform regular maintenance and upgrades to phone, nurse call and DECT systems, with particular emphasis on administering and optimizing the organization's cloud-based phone (UCaaS) platform. Manage user accounts, extensions, call routing, and auto-attendant configurations within the cloud phone platform. Monitor system alerts and performance dashboards to proactively identify and address issues Administer and maintain on-premises PBX systems, including configuration, moves/adds/changes, and hardware lifecycle support, alongside the organization's cloud-based phone platform.

Serve as a primary technical resource for any issues related to phone and nurse call systems. Provide troubleshooting and resolution support to staff, ensuring minimal disruption to services.



Diagnose and resolve hardware, software, and connectivity issues affecting phone handsets, nurse call panels, and pendants.

Escalate complex or unresolved issues to vendors or senior technical staff as appropriate. Liaise with IT, facilities, and clinical leadership to align system changes with operational needs. Support the planning and execution of system upgrades, migrations, and new site implementations.

Ensure accuracy of data and help prepare reports on the performance and health of phone and nurse call systems, including usage metrics, system uptime, and incident resolution. Conduct periodic system audits to ensure compliance with organizational policies and standards. Maintain and update documentation for phone and nurse call systems, including system configurations, troubleshooting guides, and user manuals.

Support contract renewals and procurement processes for phone and nurse call systems. Assist in training front-line staff on the use of phone and nurse call systems. Participate in an after-hours on-call rotation, providing timely support for urgent phone and nurse call system issues outside of regular business hours. 2-4 years in IT with 1-2 years experience with phone and call bell systems. ~ Prior experience working in a healthcare environment is highly desirable, particularly in roles that involve communication systems. ~ Experience working with Avaya, Panasonic, NEC,



and Mitel phone systems, as well as SARA and Quantum Call Bell systems. ~ Experience with call center applications ~ Relevant certifications in telecom, IT, or healthcare technology (e.g., Fluency in both French and English is an asset. ~ Bachelor's degree in information technology, telecommunications, healthcare administration, or a related field, or equivalent work experience. ~ Understanding of phone systems (e.g., VoIP, PBX) and nurse call systems, including configuration, troubleshooting, and support. ~ Good networking skills, wired and wireless, as well as VLANs. ~ Experience deploying, configuring, and administering cloud-based phone systems (UCaaS/cloud PBX). ~ ability to translate technical information for non-technical staff and collaborate with diverse teams. ~ Demonstrated commitment to service excellence, understanding and addressing the needs of front-line staff, with a focus on improving service delivery and operational efficiency. ~ Experience supporting technical projects, including working with cross-functional teams and external partners. ~ Attention to detail and experience maintaining accurate, up-to-date technical documentation. ~ Ability to work effectively with both internal teams and external vendors to achieve system improvements and project success.

This posting is for an existing position Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position.

Sienna Senior

Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process. #

📌 Telephone and Nurse Call System Administrator (Markham)
🏢 Sienna Senior Living
📍 Markham