The Canadian Mental Health Association (CMHA), Ontario is a provincial association, committed to improving services and support for individuals living with mental illnesses and addictions issues, and to the promotion of mental health in Ontario.

Resilient

Minds (RM) is a national program designed to build the psychological strength and resiliency of first responders and front-line community workers. It is an evidence-based, peer-to-peer skill-building program designed by and for first responders to develop strategies to mitigate and better manage occupational stress and enhance personal resilience. The program builds skills needed to reduce personal risks related to psychological impacts, and assist colleagues, family, or members of the public who may be struggling with a mental health problem or are in crisis.

The position is a special funded full-time, temporary contract. Under the direction of the Deputy Chief of Programs, the Program Manager will lead the planning, implementation, and growth of the program across the province, including overseeing Instructor Trainers from within the first responder and frontline community, and setting and achieving program goals and targets.

The Program

Manager will help drive revenue growth for the program by identifying key business opportunities and areas of focus, as well as building long-term client relationships. They will also coordinate the program, handling all training logistics, such as, but not limited to communicating with Instructor Trainers, clients and other stakeholders. The ideal candidate is an experienced program manager with knowledge of Ontario’s first responder community, along with strong communications and project management skills, as well as knowledge of mental health promotion to help generate program growth.

Work with the Deputy Chief of Programs to strategically position the program within the Ontario context and consider approaches to better meet the evolving mental health needs within Ontario’s first responder and frontline community.



Establish and maintain partnerships with professional first responder associations, local first responder departments, and participate in relevant events and conferences to promote and grow brand recognition of the program. Develop and manage a robust business development pipeline, including lead generation, qualification, proposal development, progressing opportunities toward partnership and program delivery.

Actively manage and leverage CRM to track program opportunities, relationships, pipeline activity, forecasts, enabling program performance and support informed decision-making. Hire and oversee a network of skilled Instructor Trainers to deliver and support Resilient Minds adaptations across Ontario. Deliver training programs with Instructor Trainers.

Manage the day-to-day program operations, including developing proposals/contracts, coordinating payments for Resilient Minds Instructor Trainers and suppliers/vendors, and managing client invoicing. Follow and support management of project plans in terms of schedules, budgets, and achievement of program goals and objectives. Manage program delivery data and participant records in the CRM, upon course completion, to ensure timely delivery of evaluations and training certificates.

Contribute to the design, development and implementation of communications strategies, materials, activities, and educational resources. Schedule A updates, Management Reports, CMHA Ontario’s Annual Report). Help support the development of funding grant applications/proposals, as needed.

Participate in internal meetings, including training opportunities within Programs Department. college diploma,



or equivalent related work experience. Graduate degree (MSW, MA, MHA) preferred.

Experience in program development and implementation, specifically in the human services sector, is required. Bilingualism (FR/EN) is a strong asset.

Experience in training and facilitation for an adult audience is a strong asset.

Experience within the mental health or healthcare field is a strong asset. Highly developed networking skills, excellent written and verbal communication skills, project management, organizational, and problem-solving skills.

Certification or training in suicide intervention (ASIST), Mental Health First Aid (MHFA) an asset. Proficiency in Microsoft Office and CRM software.

Time Management The successful candidate will be eligible for a comprehensive benefits package that includes pension through HOOPP, life, health, and dental insurance, exclusive paid time-off and opportunities for professional development. This is a temporary special funded contract position working standard office hours (currently 35 hours/week). We are currently operating within a hybrid mode, with colleagues working from the office 3 days/week and from home 2 days/week.

Travel may be required, possibly requiring overnight stays. Given the nature of training and stakeholders we work with, some weekend work may also be required. This position is also a desk job with extended periods of sitting, reading, telephone interaction, and working at the computer.

Attendance at various meetings throughout the workday/workweek will be required; This position is within the OPSEU Bargaining Unit. As a condition of employment, the successful candidate will be required to submit proof of full COVID-19 vaccination. Workplace and candidate accommodation is available at all stages of the recruitment and selection process upon request.

We do not use artificial intelligence (AI) tools to screen, assess or select applicants at any stage of the hiring process.

📌 TEMP Full-Time Program Manager (Toronto)
🏢 Canadian Mental Health Association, Ontario
📍 Toronto