CMHA Kelowna & District is currently seeking to hire a full-time term Community Outreach Worker in our Community Roots Program until August 2027, with the possibility of extension based on funding. This position offers a 37.5 hour work week, Monday - Friday. WHO IS A COMMUNITY OUTREACH WORKER?

The Outreach

Navigator increases outreach efforts to individuals sheltering outdoors. Navigators build and maintain positive relationships with individuals sheltering outdoors and provide light case management support, including advocacy and facilitating connections/referrals to other community services when appropriate. WHAT DOES A COMMUNITY OUTREACH WORKER DO? Conducts proactive outreach efforts to locate and engage individuals who are sheltering outdoors, focusing on those who have not accessed the Transitional Support Site or mainstream services Organizes supplies to create care kits including food, hygiene, and harm reduction items Performs regular food bank pick‑ups to collect food for kits, also picking up clothing or other supplies when donated in the community Identifies individuals' needs in various domains, including hygiene, food, housing, medical, substance use, and mental health Assists Case Managers as needed with moving clients in and out of their homes including packing, carrying, and moving client belongings Facilitates connections and referrals to other community services, including medical facilities, mental health services, social assistance programs, and substance use services Responds to crisis situations among individuals sheltering outdoors, including de-escalating tense situations and providing immediate assistance during mental health crises or overdoses Collaborates with emergency response teams, law enforcement, and medical personnel when necessary Completes provincially mandated housing applications and screening tools (Supportive Housing Registry &

• Vulnerability Assessment Tool)



Valid Class 5 BC driver's license and reliable vehicle required Reliable vehicle and ability to transport participants and travel between facilities and other locations daily Ability to provide a Driver's Abstract &

• ICBC Claims &

• Insurance History Record Diploma in Human Service Worker or related field considered an asset Certificates in First Aid, CPR, Naloxone and Food Secure considered an asset Minimum 2 years work experience in addictions and mental health is preferred Experience working directly at street-level with individuals experiencing homelessness is preferred Working knowledge of community-based resources Understanding of Intentional Outreach, Housing First, Rapid Re-Housing, and Shelter Diversion principles Familiar with or ability to learn Homeless Individuals and Families Information System (HIFIS) Proficient understanding of Microsoft Outlook, Word and Excel At CMHA Kelowna &

• District, we are dedicated to Mental Health in our community. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at A competitive wage of $26.57 Dental, Health &

• EAP Benefits Wellness Spending Account Vacation &

• Personal Health Days A workplace culture that fosters learning, transparency, trust and team work As an employer, CMHA Kelowna &

• District strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna &

• District that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self‑expression. These values are embedded in the work CMHA Kelowna &

• District does every day.

📌 Temporary Full-Time Community Support Worker (Kelowna)
🏢 Canadian Mental Health Association
📍 Kelowna