Help applicants be seen for their full potential. Every year, thousands of people complete Casper as part of applying to programs in medicine, nursing, and other professions. Casper is designed to understand the human skills that matter in these professions, helping universities and colleges see more of who an applicant is and the potential they bring, beyond academic achievement alone.

Behind every test is a team making sure the experience runs smoothly, problems are caught and resolved, and applicants get the support they need along the way. As a Test Support Operations Associate, you’ll help run the day-to-day operations behind Casper. You’ll prepare for upcoming tests, make sure everything is ready to go, monitor what’s happening during testing, investigate issues when they arise, and help ensure each test is completed successfully.

As those experiences become available, you’ll have the opportunity to learn how they work and help build the operational support needed to deliver them reliably, too. You’ll also help us make the work better. The people closest to an operation often see things others don’t: a process that could be simpler, an issue that keeps coming up, or a better way to help applicants.

You don’t need previous experience in test or assessment operations. We’ll teach you how Casper works and support you as you build your knowledge and confidence. This role requires professional fluency in English and French.

English is the primary language we work in at Acuity, while your French will help us support French-speaking applicants and other operational needs as they arise. This is a fully remote role open to candidates based anywhere in Canada. If you use it to support your application, make sure it helps communicate your experience clearly and accurately.

Before each test, everything needs to be prepared and checked. While applicants are completing the test, the team monitors what’s happening and responds when something doesn’t go as expected. Afterwards, there’s work to complete before that test is truly finished.

You’ll start by learning the processes behind Casper and taking responsibility for specific pieces of the work with support from experienced teammates. Some days, you’ll be preparing for upcoming tests and checking that everything is ready. Other days, you might investigate an issue, help process a retake, support the team during a busy testing period, or work with a teammate to figure out what needs to happen next.

And because running tests well isn’t just about following a process, you’ll also help us improve how the work gets done. You’ll notice where something is unclear or repetitive, help keep our documentation useful and up to date, and look for practical ways, including using AI, to make our processes simpler and more reliable. Learn how Casper works and how the different pieces of test operations come together.

Build confidence preparing for and supporting test cycles alongside experienced teammates. Learn the processes we use to investigate issues, support applicants, and know when something needs to be escalated. Take responsibility for recurring operational work, with support as you build your knowledge and judgment.

Take increasing ownership of day-to-day Casper test operations from preparation through post-test follow-up. Help support retakes and other applicant needs that arise around testing. Build your knowledge of other assessment experiences as they become available, helping the team develop the operational processes needed to support them reliably.

Spot patterns, recurring problems, or unnecessary steps and help improve the processes behind them.



The details matter when someone is completing a test that’s part of their application. Your work will help make that possible.

Create a reliable test experience. Help make sure Casper tests are prepared carefully, run smoothly, and are completed successfully. Support applicants when it matters. Help resolve issues thoughtfully and quickly so applicants have a fair and consistent experience when something doesn’t go as planned.

Notice recurring problems, unclear processes, or unnecessary steps and help us find better ways of working. Protect the quality of every test. Help the team get better over time. Share what you’re learning, strengthen documentation, and contribute ideas, including thoughtful uses of AI, that make future test cycles easier and more reliable.

Every test you help prepare, every issue you help resolve, and every process you improve contributes to an experience where applicants can focus on what matters: the opportunity to of who they are and the potential they bring. Success starts with learning how Casper works, building confidence in the processes you support, and becoming someone the team can increasingly rely on. Building a solid understanding of Casper and the operational work behind each test.

Following through on your work and becoming a dependable teammate during busy test cycles. Looking beyond the immediate task to understand how your work affects applicants, teammates, and the overall test experience. As our assessment offerings evolve, you’ll also have opportunities to apply that knowledge to current experiences and help shape how we support them operationally.

You’ll join Acuity’s Operations - Support team, the group that helps keep Casper running smoothly today and will increasingly support new assessment experiences as they become available. You’ll work alongside teammates who specialize in different areas of support operations, including test execution, accommodations, communications, and enablement. The team works closely together during test cycles, sharing context, solving problems, and stepping in to support one another when things get busy.

Customer

Success , who work directly with the universities and programs that use Casper. Because you’ll be close to the day-to-day test experience, you’ll often see things others don’t. The questions you ask, patterns you notice, and issues you surface can help teammates and other teams understand what’s happening and make better decisions.

As you grow in the role, you’ll build relationships across these teams and develop a broader understanding of how all the pieces come together to create a reliable experience for applicants.

What Will Help You Thrive Here

You might have experience in customer support, operations, administration, education, hospitality, events, or another environment where being organized, dependable, and responsive mattered. You can keep track of details, follow a process, manage competing priorities, and follow through on what you say you’ll do. When something doesn’t go as expected, you gather information, think through what might be happening, and work toward a solution, while knowing when you need help.

You have professional fluency in English and French.



English is the primary language we work in at Acuity. Your French will help us support French-speaking applicants and contribute to other bilingual operational needs as they arise.

You’re using AI tools, or actively building your ability to use them, to organize information, solve problems, communicate more clearly, or make repetitive work easier. You’re curious about what these tools can make better, while understanding that your own judgment still matters. These are some of the qualities that tend to matter in this kind of work.

You enjoy working with other people, sharing what you know, asking for input, and helping solve problems together.

How We Support You The starting salary range for this role is between $60,000–$70,000 CAD. Final offers reflect experience, scope, market alignment, and internal equity. A $3,000 annual learning budget to invest in your development, whether that’s deepening technical skills, building confidence, or exploring new areas of interest.

Access to employee stock options, so you share in the value you help create. Remote-first work. Fully remote within Canada, with up to six weeks per year to work internationally. Self-directed vacation (most teammates take 4–6 weeks annually), monthly Acuity Days (a collective Friday off), plus a two-week company-wide closure each December.

Future-focused support. A 2% GRSP matching program to help you plan ahead. ~ Support for growing families. A 16-week parental leave top-up beyond EI, available to all parents. In some interviews, AI may help with note-taking, but all evaluations and decisions are made by real humans.

We want to understand your career, abilities, and goals, and help you assess whether this opportunity and team are the right fit for you. You’ll meet members of the Operations - Support team to learn more about how the team works together and explore some of the situations you might encounter in the role. This stage may also include a practical exercise designed to reflect the work itself.

The hiring manager reviews feedback from the interview team and typically makes a decision within 2 to 4 business days. We’re a remote-first team of 135+ people who care deeply about our work and about each other. As we’ve grown, we’ve made deliberate choices about how we work together, prioritizing trust, flexibility, and a sustainable pace so people can do meaningful work over the long term.

Acuity

Insights has been named one of Canada’s Top Small & Medium Employers for the second consecutive year, reflecting our focus on building a strong, people-first environment. Thoughtful, async-friendly communication across a distributed team A culture grounded in care, curiosity, and shared purpose As we continue to grow, we’re focused on maintaining that balance, building a company where people can do their best work and grow over time, without losing what makes the environment feel human.

Acuity

Insights builds products that help higher education institutions make better decisions about people, from admissions through to development. Our Casper situational judgement test (SJT), created by researchers at McMaster University, has been completed by over 1 million applicants and is one of the most widely used open-response SJTs in higher education, backed by nearly 20 years of research. Today, we are evolving our products to better connect assessment, insight, and development, helping institutions not just identify potential, but actively support its growth over time.

As part of that evolution, we’re increasingly building toward a more connected ecosystem across assessment, education, and learner development.

📌 Test Support Operations Associate - English & French (Ottawa)
🏢 Acuity Insights
📍 Ottawa