About The Job

Full‑time, SP‑04 Call Centre Customer Service Associate at the Quebec Regional Contact Centre (QRCC) in Montreal. Hiring anticipated for late 2026 (timing may vary). Responsible for assisting taxpayers with tax matters, CRA programs and related accounts.

Responsibilities

- Respond to a variety of enquiries or requests related to tax matters, CRA administered programs and related accounts.
- Perform calculations to determine tax or CRA administered program requirements, elections, entitlements or administrative relief.
- Accept payment arrangements where applicable and authorized, within established parameters.
- Educate taxpayers by providing information and promoting available services.
- Work a variable shift schedule, primarily Monday–Friday, 8:00 a.m.–8:00 p.m., with possible evenings or weekends.
- Use a headset to take calls and work at a computer for extended periods.

Required Qualifications

- Education – Successful completion of a secondary school diploma.
- Language – Proficient in both English and French (bilingual).
- Skill – Excellent customer service, strong communication, judgment, organization and attention to detail.
- Security – Reliability status acceptable for CRA.

Desired Skills / Additional Requirements

- Prior customer‑service or call‑centre experience.




- Knowledge of tax or CRA administered programs is a plus.
- Ability to use a computer and headset.

Conditions of Employment

- Full‑time daytime training for several weeks (paid and supervised).
- Required on‑site presence at a CRA‑approved location (QRCC in Montreal or other CRA TSO locations).
- Variable shift schedule – primarily Monday–Friday, 8:00 a.m.–8:00 p.m.; evenings, weekends, and overtime may be required.
- Must wear a headset, answer calls and work at a computer for extended periods.
- Temporary term position with possibility of extension.
- Access to a high‑speed Internet connection for telework arrangements.

Benefits

- Competitive salary starting at $33.41 per hour for SP‑04.
- Adaptable leave for work‑life balance.
- Health‑care coverage for medical expenses, prescription drugs, vision care, dental care, out‑of‑province medical expenses and hospitalizations.
- Employee assistance program, pension and other benefits.
- Ongoing training and career opportunities.
- Workplace that supports diversity.

EEO and Diversity

The CRA is an Employment Equity employer. All qualified candidates will receive equal consideration. We encourage completion of the EEDI staffing questionnaire to support the EE and DI staffing requirement.

📌 The CRA is looking for agents in various call centre customer service positions at thele[...] (Montreal)
🏢 Canada Revenue Agency - Agence du revenu du Canada
📍 Montreal