Job Title

Theatre Liaison

Job Type

Adaptable

Union

MRSA

Salary Grade

Flexible / Casual Classification (Salary Grade)

SAD02 Administrative Services II (Salary Grade 13)

Hybrid Work

This position is ineligible

Position End Date

11/3/2026

Location

MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)

About This Position

About the Role

Working within Event, Theatre and Hospitality Services, the Theatre Liaison role is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week.

Theatre Liaisons lead the Front of House (FOH) team and are responsible for the smooth and effective operation of the venue floor during events at the Taylor Centre for the Performing Arts and other key campus venues.

The Theatre

Liaison supervises the FOH staff, including Ushers, Head Ushers, and Box Office staff. They ensure that FOH policies, procedures and standards of conduct are followed and are also responsible for monitoring staff attendance and ensuring accurate TimeClock entries.

Theatre

Liaisons focus on delivering exceptional FOH service and act as the primary FOH contact, they are the conduit between the venue, event presenters, artists, patrons, and FOH staff.

Theatre

Liaisons report to the area Manager and through post show reports, provide any necessary updates or follow-up at the end of each shift.

Responsibilities

- Responsible for the smooth operation of the venue floor and supervision of the FOH team throughout events.
- Act as the primary FOH contact and conduit between the venue, event presenters, artists, patrons, and other event personnel.
- Interact with patrons, presenters, and artists as required to address their specific needs and ensure a positive event experience.
- Coordinate with Back of House (BOH)



technical staff during the loading of the house at the beginning of an event, during intermission, and following the event.
- Communicate with other MRU departments, including Parking and Security Services, as required to support the successful operation of events.

Qualifications

- Minimum of two years’ experience in the entertainment, theatre, events, or hospitality industry, with experience managing Front of House (FOH) operations.

- Experience working in a reputable establishment or venue of a similar scale, serving 500+ patrons per event or service.
- Strong customer service, interpersonal, and communication skills.
- Demonstrated ability to assess situations, problem-solve, and provide effective solutions for clients, patrons, and guests.
- Working knowledge of audio/visual equipment and event technology.
- Strong computer skills, including proficiency with Microsoft Office and Google Workspace applications.
- Must hold a valid ProServe certification. If not currently certified, certification must be completed within 30 days of employment. (supplied)
- Must hold a valid Basic First Aid certification. If not currently certified, training must be completed following employment. (supplied)
- Must be available to work flexible hours, including daytime, evening, weekday, and weekend shifts.
- Grade 12 diploma or equivalent.
- Must be 18 years of age or older.

Salary: $21.87 per hour Closing Date: September 13, 2026

A resume should be submitted in one .pdf document. Please title your .pdf document as follows:



[Last Name]_[Requisition Number]_[Document Title].pdf (ex. Smith_1234_CV.pdf).

We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre.

New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.

If you require accommodation to participate in the recruitment process, please notify [email protected] and we will work together on your accommodation request.

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners.

MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees.

Mount

Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan.

📌 Theatre Liaison (Calgary)
🏢 Mount Royal University
📍 Calgary