Elevate your career with IMP Solutions as a Tier 2 IT Administrator in Halifax, Nova Scotia. Join a cultural team focused on integrity, passion, and excellent customer service. As a member of the Managed Services team, you will play a pivotal role in maintaining IT environments across various platforms. This position requires three years of experience in back-office support, solid technical skills, and a commitment to delivering top-tier service to clients. Key Responsibilities:

- Monitor alerts and resolve reported end-user issues
- Contact customers to validate and schedule service for issues
- Document and categorize incidents in the ticketing system
- Provide escalation support for front-line technical assistance
- Troubleshoot hardware, software, and network issues

Requirements:

- Minimum three years’ experience in IT support roles
- Post-secondary education in Computer Science or related field
- Solid grasp of operating systems and network environments
- Proven troubleshooting and diagnostic skills
- Excellent communication and interpersonal abilities

Capitalize on your IT expertise and customer service skills to deliver impactful solutions at IMP Solutions.

📌 Tier 2 IT Administrator in Halifax (Halifax Regional Municipality)
🏢 IMP Solutions
📍 Halifax Regional Municipality