Transform customer support excellence as a Support Analyst with TMX in Toronto. This hybrid position emphasizes strong problem-solving skills and the ability to thrive in a client-focused environment. Join TMX's Application Support team as a Support Analyst, providing essential client support while navigating a challenging technical landscape.

You will be the primary contact for clients, addressing issues, managing service requests, and collaborating with technical teams to enhance production environments. Key Responsibilities:

- Act as first point of contact for client inquiries
- Investigate and resolve technical challenges swiftly
- Process requests for system configuration changes
- Document all client interactions and resolutions accurately
- Work with teams to address complex client issues

Requirements:

- Proven customer support experience
- Robust analytical and critical thinking skills
- Capacity to manage multiple requests effectively
- Experience with ServiceNow or similar tools
- Familiarity with networking fundamentals

Leverage your expertise to improve client satisfaction and operational efficiency with TMX.

📌 TMX Hybrid Support Analyst Role (Toronto)
🏢 TMX Group
📍 Toronto