Schedule: Full time | Multiple Schedule Options Available 4-Day Workweek: Four 10-hour shifts ~ Weekend Schedule: Two 10-hour weekend shifts (7:00 AM-4:30 PM) plus three 6.5-hour shifts during the week ~ Alternative Schedule: Two 10-hour shifts, two 8-hour shifts, and one 4-hour shift This position is responsible for coordinating and routing service technicians, managing the daily service schedule, and communicating with clients to help ensure we get the right technician to the right call at the right time. Communicate schedule changes, delays, and updates with technicians, clients, Customer Service Representatives, and leadership. Help maximize opportunities for the service department while keeping the client experience at the center of scheduling decisions.

Serve as an advocate for the client by clearly communicating their needs, expectations, timing, and concerns to the appropriate team members. Communicate professionally and confidently with clients by phone, email, and other communication channels. Answer client questions and help them understand service fees, service processes, scheduling expectations, and available payment options.

Team & Administrative Support Accurately enter and maintain client, appointment, and service information within company systems.



Partner closely with Customer Service, technicians, managers, and other departments to keep communication flowing throughout the day. Assist with administrative responsibilities and special projects as needed.

Follow all company philosophies, policies, procedures, and safety requirements. Meet established performance expectations and department standards. High school diploma or GED. Previous customer service experience.

Strong computer and typing skills. Ability to comfortably work within multiple computer programs and systems at the same time. Adaptable, flexible, and comfortable adjusting priorities throughout the day.

Working knowledge of Microsoft Windows and Outlook.

Experience working within the plumbing, HVAC, electrical, home services, or similar service industry. As a Dispatcher, you aren't simply filling spots on a schedule—you are helping our technicians succeed, supporting our clients when they need us, and playing an important part in the overall success of the Brothers team. We are committed to providing equal employment opportunities to all qualified applicants and team members in accordance with applicable federal, state, and local laws. #

📌 Transportation Dispatcher Weekend Night Shift (Quinte West)
🏢 Brothers Plumbing Heating u0026 Electric
📍 Quinte West