Lead AI-powered customer experience transformations as an Architect in Product Development at TTEC Digital. Drive innovation and collaborate with a variety of teams in this remote role. In this technical leadership position, you will oversee the development of cutting-edge Customer Experience (CX) solutions.

Your role will involve mentoring engineers while coordinating efforts across product management, QA, and DevOps teams. Expect to leverage your expertise in AI technologies to enhance customer engagement through cutting-edge product offerings. Key Responsibilities:

- Mentor and develop technical teams for accountability and excellence
- Drive delivery of customer-centric product initiatives
- Develop solution architectures and design documents




- Lead technical design reviews and implementation planning
- Research and assess emerging AI and CX technologies

Requirements:

- 8+ years in software engineering or product development
- Experience managing engineers and complex implementations
- Familiarity with Google Cloud Platform and AI tools
- Proven ability to create and present technical designs
- Strong leadership and stakeholder management skills

Take the next step in your career by impacting customer experiences at TTEC Digital.

📌 TTEC Digital Architect - AI Solutions (Toronto)
🏢 Ttecdigital
📍 Toronto