About International Water-Guard Industries Inc.

At International

Water-Guard, we are proud to be the global leader in providing flight-certified potable water treatment solutions for the aviation industry. With a commitment to innovation and excellence since 1989, we serve major aircraft manufacturers and operators around the world from our headquarters in Surrey, BC. As a member of our Programs team, the Programs Coordinator plays an important role in delivering an exceptional customer experience and supporting the day-to-day coordination of customer orders, repairs, and warranty requests.

Acting as a key point of contact for customers, you will respond to inquiries, provide order and repair updates, coordinate documentation, and work closely with internal teams to ensure customer requirements are handled accurately and efficiently. Provide professional and responsive customer support for orders, repairs, warranty requests, and general inquiries Receive, review, and process customer purchase orders accurately within the company's ERP system Act as a key point of contact for customers regarding order status, product availability, tracking, and other inquiries Issue Return Material Authorization (RMA) numbers and coordinate documentation for the receipt, repair,



and return of aircraft products Prepare repair estimates and communicate pricing and timelines to customers Coordinate with Accounting on customer payments and support the preparation of shipping documentation Work closely with Production, Quality, Shipping, and other internal teams to coordinate customer requirements and resolve issues Maintain accurate customer, order, and repair documentation Previous experience in customer service, sales support, order management, program coordination, or a related role Robust customer service and communication skills with a professional and responsive approach Excellent organization and attention to detail, with the ability to manage multiple priorities and deadlines Strong computer skills, including Microsoft Excel, Word, PowerPoint, and Outlook;

experience with ERP systems is an asset Experience in aviation, aerospace, manufacturing, or another technical environment is an asset Collaborate with a dedicated and innovative team committed to quality and excellence Opportunities for career growth and personal development in a rapidly evolving industry Competitive base salary Performance Bonus to reward your contributions At International Water-Guard, we recognize and appreciate the talent and dedication of all our applicants.

📌 Undergraduate Program Coordinator (Vancouver)
🏢 International Water Guard
📍 Vancouver