Become the Upmarket Account Services Manager at ADP and lead a team dedicated to enhancing client service. Focus on team development and managing escalated client issues for optimized satisfaction. In this role, you’ll be responsible for guiding a team of HCM Consultants in delivering high-quality client services.

With a focus on mentoring, performance tracking, and implementing strategic objectives, your leadership will foster a culture of excellence. Resolve client escalations decisively while coordinating training and performance evaluations to build a talented team. Key Responsibilities:

- Oversee daily team activities and ensure quality standards
- Mentor staff and identify their development needs
- Effectively manage client escalations and issues




- Implement business unit strategies in collaboration with teams
- Prepare reports to communicate team performance authority

Requirements:

- At least 5 years in client service environments
- Minimum 3 years in leadership roles
- Bachelor’s Degree or equivalent preferred
- Experience in HR, Advantages Administration, or Payroll
- Knowledgeable about ADP’s offerings and services

Leverage your client service knowledge and leadership skills as the Upmarket Account Services Manager at ADP.

📌 Upmarket Account Services Manager at ADP (Toronto)
🏢 Fairygodboss
📍 Toronto