We are seeking a Technical Support Analyst to maintain and enhance CAAT’s technology systems. This role provides technical support across the organization, ensures the availability and security of systems and data, and contributes to continuous improvements in IT infrastructure. Provide technical support to staff in the use of workstations, phones, printing, scanning, and software applications.

Respond to technical support requests; ensure tickets are acknowledged, prioritized, logged, and updated according to service levels. Research issues, determine effective solutions, resolve problems, and document resolutions to support continual service improvement. Support upgrades of hardware, operating systems, applications, and technology-based projects.

Assist with server patching, device patching, and related backend system maintenance. Collaborate with the team on issues, changes, and suggestions and maintain inventory as required. 3-5 years of experience supporting IT systems in a similar technical environment. ~ Post‑secondary education in a Computer Science program, IT program, or similar ~ Strong understanding of Active Directory, with experience managing users, computers, and network resources. ~ Experience supporting Microsoft 365 suite, Exchange Online (Shared Mailboxes, Distribution Lists, Mail Flow), Teams, SharePoint Online, OneDrive for Business. ~ Experience working with Microsoft Azure/Entra ID, VM Management, Conditional Access, Role‑Based Access Control (RBAC), MFA, Privileged Identity Management (PIM), Single Sign‑On (SSO), etc. ~ Experience working with any service management tools such as ServiceNow, Remedy, or Jira. ~ Experience working in a ITIL based environment (Incident Management, Service Request Management, Escalation Management, SLA Adherence). ~ SCCM/Intune integrations) is considered an asset.



~ Experience in PowerShell/Bash scripting is considered an asset. ~ A demonstrated expertise in Windows desktop administration, along with knowledge and familiarity with Linux, Windows server administration, and MacOS administration ~ Placement within our salary range will be based on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role. From adaptable work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.

It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more. If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well‑being, then CAAT could be the right fit for you.

No artificial intelligence tools are used to screen, assess, or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. Diversity, Equity, Inclusion, and Belonging (DEIB): DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. This posting is for an existing vacancy This includes compensation, paid time off, health and dental benefits, wellness incentives, and a defined benefit pension plan.

📌 Urgent Need ! Technical Support Analyst (Toronto)
🏢 CAAT Pension
📍 Toronto