We are looking for a Vendor Relations Manager (VRM) to join our team! The VRM is responsible for partnering with our Marketplace vendors to expand reward exposure, drive incremental revenue, and deliver the best redemption experience for our members, worldwide. This role plays a key role in supporting the selection and optimization of locally relevant rewards in our catalog, monitoring vendor performance, and improving upon price targets for assigned vendor accounts.Please note that this role is a 16 months contract.

Vendor Management: Portfolio Management: Effectively manage a diverse vendor portfolio, inclusive ofEMEA Merchandises and Gift Cardspartners, spanning varying countries, technologies, and business sizes.

Contract Compliance: Ensure alignment and adherence of vendor contracts with evolving business needs, contracted commitments, operational objectives, and industry standards.

Initiative Management: Manage initiatives including efficiency improvements, escalations, performance metrics, growth opportunities, platform changes or promotion opportunities.

Contract Negotiation: Manage contract negotiations and renewals, ensuring favourable terms for Achievers.

Performance Monitoringand Data Analysis: Performance Tracking : Regularly track and report on vendor performance metrics against commits, benchmarks, and goals for leadership and other key stakeholders. Support the development and implementation of vendor performance improvement plans.

Data Analysis : Effectively leveraged data tools and reporting to analyze, interpret, and deliver key details to stakeholders.

Issue Resolution :



Identify performance issues, analyze opportunities, and collaborate with vendors to implement corrective actions efficiently.

Product Selection: Collaborate with Merchandising to monitor product popularity and performance metrics.

Product Expansion: Work closely with vendors to introduce new and trending products, ensuring timely availability and alignment with market demands.

Stakeholder Engagement: Partner, collaborate, and communicate across cross-departmental stakeholders to manage needs, ensure alignment, and set up teams for success. Cultivate strong partnerships with teams including Fulfillment, Promotions, Merchandising, Vendor Partnerships, Customer Success, Finance, Support Operations, Legal, and Development teams to ensure cohesive vendor operations.

Customer Mindset : Lead with a solution-oriented customer mindset to capture, action, and effectively support customer needs and/or requests to enhance their experience. 3 to 5 years of Vendor Management/eCommerce experience ~ Experience with tracking vendor performance against KPIs ~ Excellent communication and relationship management skills.



~ Excellent analytical skills to solve ambiguous problems and develop insights from large data sets ~ Evidence of effective time management and prioritization against business needs ~ Proficiency with CRMs such as Salesforce an asset ~ Microsoft Excel, Tableau) an asset. ~ Bachelor’s degree preferred ~ Fluency in Spanish an asset We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Each A-Players' compensation is reviewed at least annually against performance and impact in role. 68,000 - $81,000 reflects what we reasonably expect to offer for this role based on current market data. As with all market-based ranges, these numbers may evolve over time, but we’re committed to providing a fair and competitive offer based on what you bring to the team.

Benefits and Perks for permanent full-time employees: HealthBenefits and Life Insurance Coverage beginning on your first day Employeeand Family Assistance Programoffering mental health, legal, and financial counselling Employee-Led Employee Resource Groupsthat celebrate our diversity Hybridflexibility, with time in our beautiful Liberty Village, Toronto office Achievers is proud to be an equal prospect employer committed to building a diverse, inclusive workplace where everyone can do their best work. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs. #

📌 Vendor Relationship Manager (Toronto)
🏢 Achievers
📍 Toronto