Become a key part of customer operations as a Field Service Technician in Windsor, Ontario. This in office position focuses on servicing advanced production printing solutions for Ricoh's clients. As a Production Service Technician, you'll deliver 24/7 maintenance on Ricoh's high-speed printers, ensuring optimal performance and customer satisfaction.

You'll troubleshoot and repair various complex printing systems, manage customer relationships, and achieve productivity targets. This role requires a solid technical background and excellent customer service skills, perfect for those committed to excellence in service delivery. Key Responsibilities:

- Perform maintenance and installation of complex printers
- Troubleshoot and resolve technical issues on-site




- Manage customer interactions and expectations effectively
- Maintain parts inventory and necessary tools
- Complete administrative tasks accurately and promptly

Requirements:

- Minimum 3 years technical service experience
- 2 years as Technology Service Consultant II
- Valid driver's license and travel requirement
- Industry Certification (CompTIA Net+ or CompTIA A+)
- Strong knowledge of electro-mechanical devices

Enhance your career and customer service skills in this dynamic role at Ricoh in Windsor.

📌 Windsor Field Service Technician Role
🏢 Ricoh USA
📍 Windsor