Elevate customer support as a Workday EDM Support Consultant with Kainos. Deliver expert post-deployment services and hands-on solution support to global clients in a collaborative workplace. Kainos is looking for a dedicated Workday EDM Support Consultant to join its dynamic team.

In this role, you will blend customer consulting with solution support while resolving client issues and enhancing their EDM experience. Engage with customers to address their needs and facilitate continuous learning within the support team. Key Responsibilities:

- Provide configuration and troubleshooting support post-deployment
- Ensure high customer satisfaction by meeting SLAs
- Manage incoming requests and prioritize effectively
- Facilitate adoption of new features and updates
- Contribute to knowledge base documentation

Requirements:

- Experience in a customer-facing role or consulting
- Basic understanding of Workday products
- Strong communication skills with credibility
- Ability to manage tasks independently in remote teams
- Proactive mindset with a focus on solutions

Contribute your expertise in Workday and customer service to help Kainos thrive in the EDM space.

📌 Workday EDM Consultant at Kainos (New Brunswick)
🏢 Kainos
📍 New Brunswick