Elevate customer experiences with Kainos as a Workday EDM Support Consultant. Provide hands-on support and consulting to enhance client solutions while ensuring high satisfaction across diverse teams. In the role of Workday EDM Support Consultant at Kainos, you'll be part of a team-oriented team dedicated to delivering exceptional post-deployment support for global EDM customers.

This position emphasizes problem-solving, customer-facing consulting, and ongoing support that aligns with agreed SLAs. You'll engage closely with customers, diagnosing issues and providing effective solutions while fostering relationships with internal teams. Key Responsibilities:

- Provide configuration and troubleshooting EDM support post-deployment




- Deliver services while adhering to agreed SLAs
- Manage and prioritize incoming support requests
- Guide customers through new features and updates
- Document solutions for knowledge base development

Requirements:

- Experience in a customer-facing consulting environment
- Basic understanding of Workday products
- Strong communication skills, both verbal and written
- Ability to work independently and manage priorities
- Proactive mindset with a desire to learn and grow

Step into a role that combines customer consulting with solution support at Kainos.

📌 Workday EDM Support Consultant Kainos (Quebec City)
🏢 Kainos
📍 Quebec City