Lead the customer service function for Sandvik Mining as a Customer Services Manager in Parts & Services, located in Lively, ON. Focus on improving service delivery and customer satisfaction across Canada.

In this pivotal role, you will manage a talented team and streamline service operations. Your responsibilities include overseeing customer service KPIs, handling critical escalations, and coordinating effective order fulfilment strategies. Foster a customer-centric setting while driving continuous improvement initiatives.

Key Responsibilities:

- Oversee Canadian Customer Support Centre operations
- Manage critical escalation and service recovery issues
- Develop and implement customer service KPI's
- Lead order fulfilment management initiatives
- Partner with logistics for product movement efficiency

Requirements:

- At least 5 years customer service leadership
- Experience with supply chain and order fulfilment processes
- Strong communication skills for customer interactions
- Continuous improvement and operational excellence background
- Preferred education in business or related fields

Be a part of Sandvik Mining and transform customer service operations in Lively, ON.

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📌 Lead Customer Services Manager at Sandvik (Toronto)
🏢 Sandvik
📍 Toronto